Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Liv Stevens

Kanmantoo,QLD

Summary

Results-driven and customer-focused professional with a proven track record of delivering exceptional service in fast-paced retail environments. Experienced customer service representative adept at fostering positive customer relationships through effective communication and problem-solving skills. Proficient in operating cash registers, processing transactions accurately, and maintaining a clean and organised workspace. Committed to upholding workplace reputation for excellence by consistently exceeding customer expectations and contributing to team success. Seeking to leverage experience and dedication to enhance my career.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Bunnings
01.2020 - Current
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
  • Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
  • Supported team members during peak periods by sharing workload and providing guidance when needed.
  • Contributed to positive team culture, driving motivation and productivity among peers.
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Maintained high levels of customer retention with proactive relationship-building strategies.
  • Enhanced team performance, providing continuous training and support to new and existing representatives.
  • Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
  • Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Education

High School Diploma -

Bremer State High School
Ipswich, QLD
11.2022

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Complaint resolution
  • Payment Processing
  • Client Relations
  • Product Knowledge
  • Paperwork Processing
  • Order Processing
  • Building rapport

References

Kellie Warner

Trainer and Assessor

KCA Education

Underwood, Qld

0474 480 704

kellie.warner@kca.edu.au


Jyett James

Site Supervisor

Smart Metal Roofing

0437 742 780

smart05@smartmetalroofing.com.au


Russell Hotchin

Principal

Bremer State High School

0409 484 442



Timeline

Customer Service Representative

Bunnings
01.2020 - Current

High School Diploma -

Bremer State High School

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