Olivia Gabrielle Ferguson

After moving back to the Gold Coast in November of 2023, my boss whom I had worked for back in 2020-2022 offered me my job back.

LawRight is a non-for-profit community based legal organisation that coordinates the provisions of pro bono legal services for individuals and community groups. This organisation responds to unaddressed legal problems to vulnerable groups who can not themselves afford legal advice or representation.

What I have gained throughout this experience;

• To effectively interview vulnerable clients and assist Lawyers to take instructions.
• Demonstrate knowledge on the varieties of legal matters and the difficulties faced by people in vulnerable situations.
• Practice in an ethical manner due to the sensitives of the client and their circumstances.
• Perform the appropriate research of the law relevant to the clients situation.
• Write letters and work with Lawyers to respond to the clients legal and non legal problems.
• Manage files within a law firm environment.
• Respond to phone calls of distressed clients and manage it with care and compassion.

In this position, I:

• Manage office and service scheduling.
• Keep data entry and records.
• Take client notes in order to optimally service their needs.
• Multitask administrative and client interactions.
• Handle customer complaints/needs professionally and courteously.

In this position, I have gained the following:

• Enhanced administrative skills
• Phone and booking system proficiency.
• Excellent verbal phone communication.
• Active listening and problem-solving.

• Interacting and meeting the needs of the public in a busy commercial setting.
• Served and prepared food.
• Trained by my superior to further my Barista skills.

• Serviced one of Bondi's busiest streets.
• Handled and served Alcohol with the appropriate RSA certificate.
• Engaging with the general public ensuring all complaints are effectively resolved meeting customers satisfaction.
• Proved successful working within fast-paced atmosphere.

• Servicing customers, making food and preparing coffee.
• Collaboratively working with my colleagues responding to high volume work loads.
• Respectfully assertive when challenged with confrontation.
• Ability to handle difficult members of the public while effectively resolving any conflict resolution.

• Maintained energy and enthusiasm in fast-paced environment.
• Oversaw daily operations to ensure high levels of productivity.
• Attending to patients needs while ensuring all pre-surgical requirements were met allowing for a smooth and professional transition to the surgeon.
• Tending to post surgical administrative requirements for each patient.
• When acting as an advocate I maintained effective communication to staff, patients and families pre and post surgery.