Livia Li
Parramatta
Summary
Sales professional with strong record of driving revenue growth and building lasting client relationships. Skilled in strategic planning, negotiation, and market analysis. Known for effective team collaboration and adaptability in dynamic environments, ensuring reliable delivery of results. Equipped with strong communication skills, problem-solving abilities, and client-focused approach to exceed sales targets. Eager to contribute to a new role, expand expertise, and gain diverse experience for continued professional growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Account Manager
Homart Pharmaceuticals
07.2024 - Current
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
- Increased sales revenue by strengthening relationships with existing customers and collaborating closely to drive mutual growth.
- Increased sales revenue by identifying and pursuing new business opportunities.
- Prepare and provide quotation to customer, negotiated prices, terms of sale and service agreements.
- Built client relationships by acting as liaison between customer service and other teams (Marketing/R&D/Operation/QA).
- Experienced in project management, including drafting Gantt charts for individual projects and coordinating with multiple stakeholders to ensure timely completion with successful outcomes.
- Networking through LinkedIn and attending industry events and webinars.
Sales Coordinator
Homart Pharmaceuticals
05.2022 - 07.2024
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communication
- Coordinate with multiple departments (R&D, Operations, QA, Warehouse) and clients to ensure a seamless workflow throughout all stages of the project.
- Streamlined sales processes for improved efficiency and customer satisfaction.
Office Manager
Victoria Bar and Grill
01.2015 - 01.2016
- Organised special events in the restaurant, including business functions, birthday parties, breakfast meetings and companies' Christmas gathering functions.
- Addressed diner complaints with kitchen staff and served replacement menu items promptly.
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Carefully kept good relationships with all the suppliers of the restaurant, as well as carefully researched better suppliers for the restaurant if change is needed.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
- Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits with adequate cost control.
- Strategically developed effective promotion plans and marketing plans to increase sales and profits while managing costs.
- Frequently created new flyers or posters and launched them to the market for correspondent promotions. (Effective in using of poster maker website such as Vistaprint)
- Formatted seasonal menus with kitchen staffs, as well as the change of special menu(updated with new food monthly).
- Actively participated in ongoing customer service programs to build sales and rapport in the community.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Kept all social media connections (Instagram, ZOMATO, FACEBOOK, DIMMI etc.) of the restaurant up to date, reply to any customers feedback and inquiries in time.
- Effectively managed payroll and timekeeping, including fortnightly roster, completion of the proper paperwork for new hires and terminations.
- Arranged weekly staff meeting to maintain a harmonious and effective working team.
- Discovered new ways of promotion for the restaurant to attract more diners during off-peak time, such as cooperated with live music band or Groupon special deals.
Client Service Representative/Administrative Assistant
Ciao Beauty Cosmetic Surgery Clinic
12.2020 - Current
- Proficiency in database enter with attention to detail and management skills, online database system usage as well as booking system operation and maintenance
- Adept in using MS Office, including Excel, Word, Outlook and Power Point
- Skills in handling tasks in different settings (front counter, appointment bookings, payment handling, consultation, call centre and social media platforms managements)
- Recording received invoices and financial activities for reconciliation
- Increased booking rate by 10% through improving better consultation skills, make sure every client meet their needs and go ahead to make a booing or purchase with satisfaction as a result
- Awarded as "top sales" for many times during last financial year
- Willing to listened and have a sound understanding of customer's needs, handled concerns/conflicts quickly with high quality of communication skills
- Increased customer satisfaction by resolving issues with critical thinking
- Improved operations through consistent hard work and dedication, willing to undertake responsibility as an accountable team player
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Ability to work as marketing assistant, make sure the contents of social media platforms being up to date with new posts daily
- Provide high quality and consistent customer service, make sure customer meet satisfied outcomes
- Collaborated with team members to achieve daily targets
- Led projects and analyzed data to identify opportunities for improvement
- Willing to learn new skills and obtain skills quickly well as applied to daily tasks to improve efficiency and productivity
- Handled calls daily to address customer inquiries and concerns.
- Handling payments (EFTPOS, Cash, HICAPS health fund)
Administrative Assistant/Receptionist
PBC Beauty Pty Ltd
01.2019 - 01.2020
- Greeted customers and helped with skin care knowledge, skin treatment consultation in-store and phone call inquiry.
- Experience in social media accounts management, such as WeChat, Redbook, Facebook and Instagrame, as well as company website management.
- Arrange tavel bookings for the Business owner (to Europe and China for worldwide beauty conference
- Restocked supplies and submitted purchase orders to maintain stock levels
- Kept front table, skin care product shelves and other clinic public areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Handling payments (EFTPOS, cash)
- Maintained up-to-date knowledge of store procedures, new beauty treatment introduction
- Increased customer satisfaction by resolving varies customer related issues.
- Efficient in appointment booking or cancellation either through face to face or phone call
- Experience in client VIP event planning, arrangement of event venue (was a cruise party), organize supplies for event decoration, plan for event process and set up activities as well as the hosting of the event
Assitant Manager/ Retail / Sales
SOGNAU Store
01.2017 - 09.2018
- Greeted customers and ascertained customers' needs.
- Maintained records related to sales.
- Helped customers with questions, problems and complaints in person and via telephone.
- Stocked shelves and supplies and organized displays.
- Organized racks and shelves to maintain high exposure rate of the store, filled up stocks immediately after busy selling round(able to remembered sold items including styles and sizes, in order to fill up stocks efficiently)
- Changed the mannequins' display if necessary for increasing of sales. Or arranged new in stocks to be displayed on the ranks and change mannequins' display weekly once the new stocks arrived.
- Developed positive customer relationships through friendly greetings and delivered adequate service to different types of customers.
- Steamed and ironed fashion items in preparation for floor display and professional photo shoots of online marketing.
- Shop keeper, including responsibility to open and close the counter independently, as well as practiced casher skills.
- Handled stocktake monthly to analyse the relations between sales and stocks, in order to meet sales target and launched new promotions or strategies for the coming month.
- Able to take photos with professional photo editing skills for popular items and uploaded them to social media platforms of the brand, such as Instagram, Facebook and brand website.
- As a team leader of the shop, able to trained new staffs and arranged daily works for different team members to make sure the team is able to finalise targets every day.
Education
Certificate III in Education Support - Child Protection
TAFE NSW
Online Course Bachelor Of Arts And Business - Development Studies, Marketing, Management And Human Resource Management
The University of New South Wales
Kingsford, NSW06.2017
Fundation - Arts And Social Science
UNSW Global
Kensington, NSW2013
No Degree - Event Planning
Wedding Academy
Online04-2021
Skills
- Organizing skills and able to work independently - able to handle multitasks with priorities management and time management
- Make sure a high quality of outcome for each task under a fast-paced and high pressure working environment
- Had experiences in project, event, and function planning with a detail-oriented approach
- Coordinate meetings and events with different stakeholders and materials/tools/equipments preparation
- Had knowledge and experience in search/analysing stock inventory data, experienced in SAP system
- Process and manage purchase orders and invoices with different stakeholders
- Confidently in handling own tasks as well as decision making
- Strong interpersonal skills, with the ability to build and maintain relationships
- Willing to support others as a team to meet targets, energetic and efficient team player, critical thinker and quick learner
- Video editing, vlog filming and posting to social media platforms
- Meticulous observer, looking things into details, attention to detailed problems and support client
- Have a willing to learn new skills for improvement
- Independently in arranging meeting with clients, handling phone calls, replying emails and other online inquires such as social media platforms
- Exceptional communication skills within multicultural and international backgrounds
- MS Office proficient, Word, Excel and PowerPoint and experience in other database system usage
- Set up and manage expo stands, hosting Expo events to handle customer inquiries and facilitate networking
- Fluent in English and Mandarin, could understand Cantonese
Other Job Experiences
- October 2018 - December 2019, it was an honored to be invited as a event coordinator of community cultural activity for a small local community (a small village group base in my hometown in China)
- help the team to generate event planning project
- design brochures to promote about the activity among the village members
- encourage the community to join the activity
- prepare a application list and liaison applicants for programs practicing and rehearsal
- book for the event venue, purchasing and prepare supplies for event decorations
- set up event and make sure the process running smoothly and guide participants to the waiting area of the backstage
- 2017, Part time job as a Barista/Casher in Harrolds Sydney Westfield Store (Home to the world's finest collection of luxury fashion from over 70 designers including Tom Ford, Saint Laurent, Thom Browne and Balenciaga). Worked as barista/bartender if there is customer require drinks to be served, at the mean while, worked as casher at the counter, handled customers' tailor request. Also worked as floor sales person during Boxing Day period
- 2013-2015, Part time job as a wait staff in Korean Restaurant located in Eastgarden Westfield Shopping Centre.
Certification
- Bachelor of Arts and Business degree (major in Development Studies), along with subjects in Marketing and Business Management from UNSW.
- Working With Children Clearance Number
- RSA license
- Barista level 1 & level 2
- Australian Driver license
Other Information
- Australian full driver license and my own car.
- Visa Status: Permanent Resident.
- Uploading vlogs and plogs as a casual hobby to share my passion for fun lifestyles, good food, baby care, and other personal experiences.
Referees
- Gabrielle Webster, National Business Manager at Homart Pharmaceuticals, 0414195001
- Chamoun Soumi, Assistant Operations Manager at Homart Pharmaceuticals, 0432254251
- Sabrina Ge, Admin Manager at Ciao Beauty Clinic, 0430922116
- Jing Wang, Manager at PBC Pty Ltd, 0422876698
- Annie, Supervisor at PBC Pty Ltd, 0430523606
Timeline
Sales Account Manager
Homart Pharmaceuticals
07.2024 - Current
Sales Coordinator
Homart Pharmaceuticals
05.2022 - 07.2024
Client Service Representative/Administrative Assistant
Ciao Beauty Cosmetic Surgery Clinic
12.2020 - Current
Administrative Assistant/Receptionist
PBC Beauty Pty Ltd
01.2019 - 01.2020
Assitant Manager/ Retail / Sales
SOGNAU Store
01.2017 - 09.2018
Office Manager
Victoria Bar and Grill
01.2015 - 01.2016
Fundation - Arts And Social Science
UNSW Global
Certificate III in Education Support - Child Protection
TAFE NSW
Bachelor Of Arts And Business - Development Studies, Marketing, Management And Human Resource Management
The University of New South Wales
No Degree - Event Planning
Wedding Academy
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