Livia Shen
Wanniassa,ACT
Summary
Enthusiastic Volunteer providing experience helping non-profit organization with daily tasks and needs. Friendly and helpful when assisting employees and visitors requesting services. Driven by cause to work diligently to accomplish measurable impact.
Overview
2
2
years of professional experience
Work History
Intern Trainee
Yongzhen Rubber & Plastic Products Co., Ltd
07.2023 - Current
- Completed research, and assisted in timely reporting
- Interacted with customers in-person to provide information
- Developed and maintained relationships with key internal stakeholders
- Translated documents from English to Chinese
- Translated documents from Chinese to English
- Reviewed documents to identify and correct errors in punctuation, grammar, and translation
- Observed quality assurance measures to increase customer satisfaction and promote sales
- Sorted and organised products
Volunteer
St Vincent De Paul Society Thrift Stores
04.2023 - Current
- Represented organisation positively and professionally while providing community with needed services.
- Communicated with staff members to stay informed about volunteer opportunities and events
- Investigated and resolved customer inquiries and complaints quickly
- Greeted customers entering store and responded promptly to customer needs
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join community programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Worked closely with line manager to solve problems and handle customer concerns.
- Built relationships with customers to encourage repeat business
After-school Tutor
04.2022 - Current
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Provided homework assistance using specific curriculum and materials.
- Collaborated with students to complete homework assignments, identifying strengths and weaknesses to help them improve
- Collaborated with parents to develop appropriate tutoring lessons
- Taught students remotely using online video chat platform and other delivery channels
Education
Canberra Grammar School
Red Hill, ACT12.2026
Trinity Christian School
Wanniassa, ACT12.2022
Skills
- Progress Reporting
- Skills Development
- Document Translation
- Project Support
- Troubleshooting
- Organisation and Time Management
- Problem-Solving
- Confidence Building
- Scheduling
Accomplishments
- Received a Bronze Duke of Ed Award
- Achieved a distinction in Grade 6 AMEB Flute
- Achieved a pass in Grade 7 AMEB Flute
Hobbies
- Music
- Flute
- Badminton
- Cooking
Languages
English
Native or Bilingual
Chinese (Mandarin)
Professional Working
Timeline
Intern Trainee
Yongzhen Rubber & Plastic Products Co., Ltd
07.2023 - Current
Volunteer
St Vincent De Paul Society Thrift Stores
04.2023 - Current
After-school Tutor
04.2022 - Current
Canberra Grammar School
Trinity Christian School
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