LIVIYA REARDON
Summary
Resourceful professional with experience in hospitality, customer service, retail, and administration. Demonstrates strong interpersonal skills and a proactive approach to challenges. Committed to teamwork and reliability, consistently contributing to a positive work environment while seeking opportunities for personal and professional growth.
Overview
2027
2027
years of professional experience
Work History
RECEPTIONIST
Thredbo Alpine Hotel
Thredbo, NSW
11.2025 - Current
- Delivered professional reception and guest services in a high-traffic year-round alpine hotel.
- Acted as an initial point of contact when hotel alarms were activated, communicating relevant information and following established response procedures.
- Monitored and responded to emergency communications via hotel on-mountain radio system, ensuring timely response.
- Remained calm and professional when dealing with unexpected, stressful, or time-sensitive situations.
- Facilitated guest and staff communication on operational inquiries, enhancing information flow.
- Communicated clearly with staff and relevant parties, facilitating accurate and efficient information exchange.
- Coordinated competing priorities with attention to detail, upholding high service standards in a fast-paced environment.
- Ensured a safe, professional, and welcoming environment for guests and staff.
- Emphasized key skills and strengths in emergency communication, teamwork, and customer service, including emergency communication and teamwork.
SKI TECHNITIAN
Boss Outdoor Sports
Jindabyne, NSW
06.2023 - 09.2026
- Prepared, fit, maintained, and inspected ski and snowboard equipment for customers.
- Resolved equipment issues, enhancing performance and ensuring safety for customers.
- Assessed customer requirements to recommend suitable ski and snowboard equipment.
- Provided fitting and safe use instructions for equipment, increasing customer satisfaction.
- Worked with specialised equipment where accuracy, attention to detail, and safety are essential.
- Worked safely and efficiently during high-volume snow-season periods.
- Adapted to changing workloads and customer demands, maintaining service quality during busy periods.
- Key strengths demonstrated: Technical problem solving | Safety awareness | Attention to detail | Physical work | Teamwork | Adaptability
NANNY / CHILDCARE
Private Family Employment
, NSW
05.2026 - 09.2026
- Established trusting relationships with children and families, fostering a supportive environment for emotional and social development.
- Provided attentive care for young children, ensuring their safety and well-being at all times.
- Ensured children's safety and well-being during parents' absence, fostering a secure environment.
- Showed responsibility and sound judgment while caring for children in a nurturing environment.
- Managed dynamic situations calmly, applying sound judgment to effectively meet children's needs.
- Designed and led engaging activities tailored to children's developmental stages in a safe environment.
- Followed parents' specific routines and instructions, enhancing children's comfort and familiarity.
- Communicated clearly with parents about routines, activities, and concerns, ensuring alignment and trust in the childcare approach.
- Displayed maturity and personal responsibility in maintaining a safe childcare environment.
BARTENDER/FOH Staff Member
The Wellington Hotel and Various Employers
01.2020 - 01.2024
- Greeted guests and provided attentive customer service, enhancing overall guest experience.
- Prepared a variety of cocktails for guests in the hotel lounge. and served wine and beer for hotel guests and lounge patrons.
- Executed opening and closing tasks, ensuring efficient supply restocking for smooth operations.
- Handled transactions with cash register and POS system, ensuring accurate cash management.
- Replenished liquor, glassware, garnishes, and bar supplies during service.
- Cleaned bar stations, equipment, and service areas between shifts.
- Worked with servers and kitchen staff to keep drink service timely.
CHECKOUT SUPERVISOR
Romeos Foodland
, South Australia / NSW
2016 - 2020
- Supervised checkout lanes and supported front-end service at Romeos Foodland.
- Trained cashiers on register procedures and customer service standards.
- Opened and closed checkout stations following store cash handling policies.
- Resolved customer concerns at registers and directed issues to store management.
- Monitored cash drawers and balanced tills during shift changes.
SALES REPRESENTITIVE
Zap Fitness
2021 - 2022
- Responded to customer enquiries, led facility tours, followed up on leads, and matched membership options to individual needs, enhancing customer satisfaction.
- Promoted gym membership options to prospective clients while guiding members in achieving their fitness goals.
- Qualified inbound leads and matched membership options to fitness goals.
- Presented Zap Fitness Club memberships to prospective members during club tours.
- Followed up with prospects through calls, emails, and club visits.
- Established strong customer relationships through friendly, professional communication while achieving individual and team sales targets.
- Kept customer records accurate, managed membership enquiries, and maintained welcoming gym environment.
- Cultivated sales skills in a competitive environment, customer service, communication, relationship-building, and target achievement skills in fast-paced setting.
Education
SACE Certificate - Secondary Education
Cabra Dominican College
Adelaide, SA01-2020
Skills
- Reception and administrative experience
- Customer service
- Interpersonal communication
- Professional communication
- Organisational skills
- Confidential information handling
- Calm under pressure
- Reliable and punctual
- Team collaboration
- System adaptability
- Fast learner
- Professional presentation
- Work ethic
- Class C Driver Licence
Additional Information
Comfortable working shifts, weekends and public holidays
Available to start immediately
Timeline
NANNY / CHILDCARE
Private Family Employment
05.2026 - 09.2026
RECEPTIONIST
Thredbo Alpine Hotel
11.2025 - Current
SKI TECHNITIAN
Boss Outdoor Sports
06.2023 - 09.2026
BARTENDER/FOH Staff Member
The Wellington Hotel and Various Employers
01.2020 - 01.2024
SALES REPRESENTITIVE
Zap Fitness
2021 - 2022
CHECKOUT SUPERVISOR
Romeos Foodland
2016 - 2020
SACE Certificate - Secondary Education
Cabra Dominican College