Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Livy Batsch

Mount Eliza,Victoria

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Assistant Manager

Lombards Party And Events
02.2023 - Current
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.

Full Time Customer Service Consultant

Cell Care
12.2021 - 09.2022
  • Inbound and outbound calls of a busy call centre, admin and organisational work, planning and assisting in PR and social media
  • Provided personalized assistance for customers, ensuring their needs were met efficiently and effectively.
  • Conducted thorough research on complex issues when required, ensuring accurate information was provided to customers at all times.
  • Setting up, running and working expo's interstate

Casual Team Member

Tutti Frutti Artisan Gelato
11.2017 - 12.2021
  • Working cash register and EFTPOS machine, cleaning, dishwashing, in charge of opening and closing the shop
  • Trained new team members on company policies, procedures, and best practices.

Tree Surfing Instructor

Enchanted Adventure Garden
01.2021 - 11.2021
  • Harnessing customers, assisting with rescues, safety briefings
  • Leading groups and parties of Children and Adults

Education

Bachelor of Business - Business

Deakin University
Melbourne, VIC
10.2025

High School Diploma -

Padua College- Mornington
Mornington
01.2021

Skills

  • Fast Learner
  • Good Time Management
  • Problem-Solving
  • Flexibility
  • Teamwork
  • Organisation
  • Hard-working
  • Product and Service Knowledge
  • Social Media and PR Knowledge

Certification

RSA Certificate

Timeline

Assistant Manager

Lombards Party And Events
02.2023 - Current

Full Time Customer Service Consultant

Cell Care
12.2021 - 09.2022

Tree Surfing Instructor

Enchanted Adventure Garden
01.2021 - 11.2021

Casual Team Member

Tutti Frutti Artisan Gelato
11.2017 - 12.2021

Bachelor of Business - Business

Deakin University

High School Diploma -

Padua College- Mornington

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Livy Batsch