Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Livy Batsch

Mount Eliza

Summary

Experienced with crafting and serving specialty coffee beverages. Utilises customer service skills to enhance overall guest experience. Strong understanding of coffee preparation techniques, inventory management, and maintaining clean workspace.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Barista and Juice Bar Employee

Palamara Village Fruits
11.2024 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Event Planner and Coordinator

Self Employed- PartywithLivy
01.2024 - Current
  • Managing and running an own event planning, hire and balloon business
  • Creating balloon and event displays for customers
  • Coordinating customers events from planning to pack down
  • Liaising with clients to help them bring their vision to life
  • Individually managing budgets, schedules, stock and all elements of my fully functioning business

Barista and Waitress

AdHoc
02.2024 - 11.2024

- Head barista, making, running and tasting coffee

- Working FOH and the floor running plates and coffees

- Maintained a clean and organized workspace for optimal productivity and safety.

- Maintaining top notch service during busy periods and rush hours

Assistant Manager

Lombards Party And Events
02.2023 - 04.2024
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.

Full Time Customer Service Consultant

Cell Care
12.2021 - 09.2022
  • Inbound and outbound calls of a busy call centre, admin and organisational work, planning and assisting in PR and social media
  • Provided personalized assistance for customers, ensuring their needs were met efficiently and effectively.
  • Conducted thorough research on complex issues when required, ensuring accurate information was provided to customers at all times.
  • Setting up, running and working exhibition's interstate

Casual Team Member

Tutti Frutti Artisan Gelato
11.2017 - 12.2021
  • Working cash register and EFTPOS machine, cleaning, dishwashing, in charge of opening and closing the shop
  • Trained new team members on company policies, procedures, and best practices.
  • Making coffee

Education

Bachelor of Business - Event Management

Deakin University
10.2025

High School Diploma -

Padua College- Mornington
01.2021

Skills

  • Fast Learner
  • Good Time Management
  • Client Relationship Development
  • Flexibility
  • Teamwork
  • Organisation
  • Hard-working
  • Product and Service Knowledge
  • Social Media and PR Knowledge
  • Event Planning

Certification

RSA Certificate


Barista Course- Commonfolk

Timeline

Barista and Juice Bar Employee

Palamara Village Fruits
11.2024 - Current

Barista and Waitress

AdHoc
02.2024 - 11.2024

Event Planner and Coordinator

Self Employed- PartywithLivy
01.2024 - Current

Assistant Manager

Lombards Party And Events
02.2023 - 04.2024

Full Time Customer Service Consultant

Cell Care
12.2021 - 09.2022

Casual Team Member

Tutti Frutti Artisan Gelato
11.2017 - 12.2021

High School Diploma -

Padua College- Mornington

Bachelor of Business - Event Management

Deakin University
Livy Batsch