Liwen Yan
Pagewood,NSW
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
2
2
years of professional experience
Work History
Counter Staff Member
McDonald's
09.2022 - 12.2022
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Accurately operated cash register to process customer payments.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Documented customer orders and conveyed special requests to kitchen staff.
- Backed up servers by setting up trays and completing some food deliveries.
- Completed milkshakes and ice cream desserts for customers.
Retail Assistant
Miniso
03.2022 - 08.2022
- Greeted customers and worked to determine their needs in a professional and enthusiastic manner.
- Remained up-to-date on the latest store offerings, promotions, and sales.
- Collaborated with team members to ensure day-to-day tasks were met with precision in a timely manner.
- Utilized proper selling techniques and product knowledge to provide the best customer service possible.
- Worked to keep the floor neat, organized, and well stocked.
- Followed all store protocols and safety regulations.
Retail Assistant
Chow Tai Fook Jewellery
01.2023 - 06.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Increased sales and customer satisfaction through personalized servicing.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Retail Assistant
Licheng Baby (Children's Clothing Store)
01.2021 - 02.2022
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
Education
M.D. - English Literature
University of New South Wales
Sydney, NSW09.2025
Skills
- Chinese
- Merchandise Recommendations
- Customer Assistance
- Team Cooperation
Timeline
Retail Assistant
Chow Tai Fook Jewellery
01.2023 - 06.2023
Counter Staff Member
McDonald's
09.2022 - 12.2022
Retail Assistant
Miniso
03.2022 - 08.2022
Retail Assistant
Licheng Baby (Children's Clothing Store)
01.2021 - 02.2022
M.D. - English Literature
University of New South Wales
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