Summary
Overview
Work History
Education
Skills
Timeline
Generic

Liwen Yan

Pagewood,NSW

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

2
2
years of professional experience

Work History

Counter Staff Member

McDonald's
09.2022 - 12.2022
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Accurately operated cash register to process customer payments.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Backed up servers by setting up trays and completing some food deliveries.
  • Completed milkshakes and ice cream desserts for customers.

Retail Assistant

Miniso
03.2022 - 08.2022
  • Greeted customers and worked to determine their needs in a professional and enthusiastic manner.
  • Remained up-to-date on the latest store offerings, promotions, and sales.
  • Collaborated with team members to ensure day-to-day tasks were met with precision in a timely manner.
  • Utilized proper selling techniques and product knowledge to provide the best customer service possible.
  • Worked to keep the floor neat, organized, and well stocked.
  • Followed all store protocols and safety regulations.

Retail Assistant

Chow Tai Fook Jewellery
01.2023 - 06.2023
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Increased sales and customer satisfaction through personalized servicing.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Retail Assistant

Licheng Baby (Children's Clothing Store)
01.2021 - 02.2022
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Used POS system to process sales, returns, online orders, and gift card activations.

Education

M.D. - English Literature

University of New South Wales
Sydney, NSW
09.2025

Skills

  • Chinese
  • Merchandise Recommendations
  • Customer Assistance
  • Team Cooperation

Timeline

Retail Assistant

Chow Tai Fook Jewellery
01.2023 - 06.2023

Counter Staff Member

McDonald's
09.2022 - 12.2022

Retail Assistant

Miniso
03.2022 - 08.2022

Retail Assistant

Licheng Baby (Children's Clothing Store)
01.2021 - 02.2022

M.D. - English Literature

University of New South Wales
Liwen Yan