Liya Deng
Surrey Hills
Summary
Experienced in hospitality as a Dealer and TG administration as a WFP Planner. Seeking to broaden my career and skills within Crown. Committed to ongoing learning and advancement. Dedicated to contributing expertise and knowledge to drive company success in line with goals and objectives.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Table Games Workforce Planner
Crown Melbourne
09.2022 - Current
- Enhanced workforce efficiency by analyzing figures and identifying areas for improvement in staffing and scheduling (ESS, PS, Rotation swap)
- Set and adjusted to schedules to maintain optimal coverage (AL, shorten shift, ESS)
- Worked with management to develop strategic and tactical plans to meet different requirements. (AM gaps, PK and BA tournament, festival seasons)
- Delivered timely and accurate rosters daily with the ability to meet additional last minute requests
- Organised and prepared by setting up precautionary measure as per the figure after the new roster is published
- Experienced in administration duties (process forms, answering calls, provide advice and answer to enquires)
Senior Table Game Dealer
Crown Melbourne
01.2009 - 01.2022
- Ability to work productively and attentively under extreme pressure and loud environment
- Developed strong communication skills as well as exercising problem-solving skills by working in a team or individual
- Great attention to detail and accuracy in mathematics
- Attending dealer’s muster to have a comprehensive idea of what I need to focus on daily to meet operational goals as per the company
- Greeted guests warmly, fostering a positive atmosphere conducive to repeat patronage and customer loyalty.
- Continuously honed dealing skills to maintain a high level of proficiency in various casino games, increasing versatility and adaptability in response to changing customer preferences.
Beauty & Skincare Specialist
Missha pty
01.2006 - 01.2008
- Hired as part-time procurement assistant and promoted to store manager
- Experience in leadership by supervising guiding and leading my team by implementing new training programs to achieve overall performance
- Prepared monthly financial reports on stock levels and sales results as well as conducted in-store stock take
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
- Development of weekly performance reports, rosters and completion of timesheet approvals
Education
Bachelor of Commerce - Finance and Accounting
Deakin University
01.2010
Skills
- Administration
- Leadership
- People management
- Relationship building
- Analytical skills
- Numerical skills
- Communication
- Problem-solving
- Attention to detail
- Accuracy
- Meticulous approach
- Consistency
- Teamwork
- Multitasking
- Flexibility
- Adaptability
Accomplishments
Achieved recognition from TG management for successfully solving AM gaps and enabled the floor to remain operational as per spread plus meet additional requests. by setting up precautionary measures for the AM gaps and developing several solutions (ESS, PS, retain HD) to resolve the problem when the TG transformation for the AM had been implemented.
Certification
Deakin University, Bachelor of Commerce majored in Finance and Accounting
Languages
English
Full Professional
Chinese
Native or Bilingual
Timeline
Table Games Workforce Planner
Crown Melbourne
09.2022 - Current
Senior Table Game Dealer
Crown Melbourne
01.2009 - 01.2022
Beauty & Skincare Specialist
Missha pty
01.2006 - 01.2008
Bachelor of Commerce - Finance and Accounting
Deakin University
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