Liya Jojo

In my current position, I seamlessly manage both online IT support and office operations. As a meticulous problem-solver, I've handled technical issues, streamlined office processes, and led a support team.

Key Skills:

• Technical support expertise
• Team leadership
• Exceptional customer service
• Organizational efficiency

Key Responsibilities :

• Provide comprehensive remote technical support.
• Manage software and hardware issues for end-users.
• Deliver exceptional customer service.

Experienced OIC (Oracle Integration Cloud) Developer with a proven track record in designing and implementing efficient business process integrations. Skilled in collaborating with cross-functional teams, troubleshooting, and delivering high-quality solutions. Possesses strong analytical, problem-solving, and communication skills.

Key Responsibilities:

• Spearheaded the design and development of Oracle Integration Cloud (OIC) solutions, ensuring seamless integration of business processes.
• Collaborated with cross-functional teams to gather requirements, analyze data integration needs, and implement effective solutions.
• Conducted troubleshooting and debugging of integration issues, ensuring optimal system performance.
• Provided comprehensive documentation for developed integrations, facilitating easy understanding for end-users and IT support.
• Regularly communicated with stakeholders to understand evolving business needs and implemented necessary modifications to existing integrations.
• Led training sessions to educate end-users on new integrations and system functionalities.

Key Achievements:

• Received Insta-award and client appreciations for providing exceptional customer support.
• Successfully delivered high-quality OIC solutions, contributing to improved efficiency and workflow automation.
• Implemented best practices and coding standards, resulting in reduced integration errors and increased system reliability.

Transferable Skills:

• Analytical Skills: Developed a keen ability to analyze complex business processes and identify areas for improvement.
• Problem-Solving: Proven track record of troubleshooting and resolving integration issues, demonstrating adaptability and resourcefulness.
• Communication: Effectively communicated technical information to both technical and non-technical stakeholders, facilitating understanding.
• Documentation: Maintained detailed documentation for integrations, showcasing strong organizational and documentation skills.

As an Office Assistant at Tele-Tronix Services, I played a pivotal role in supporting the daily operations of the service center, contributing to the overall efficiency and effectiveness of the organization. My responsibilities encompassed various administrative tasks, customer interactions, and technology assistance.

Key Responsibilities:

• Welcomed and assisted customers, managing telephone inquiries and directing calls efficiently.
• Conducted general office duties, including filing, data entry, and document management.
• Scheduled and managed customer appointments, optimizing service delivery.
• Provided hands-on assistance to customers in using digital platforms and services.
• Handled cash transactions, maintained accurate records, and assisted customers with payment processes.
• Collaborated with the team to ensure seamless service delivery and resolved issues promptly.
• Maintained up-to-date and accurate records of customer interactions and transactions.
• Ensured strict adherence to company policies and procedures, upholding confidentiality and data security standards.