Liyjana Hawke

Branch:

• Increased customer satisfaction by providing personalized banking solutions and exceptional service.
• Streamlined loan application processes for faster approvals and quicker fund disbursements.
• Maintained excellent client relations, resulting in increased referrals and repeat business.
• Collaborated with cross-functional teams to develop and implement new products and services tailored to clients'' needs.
• Managed risk effectively by conducting thorough credit assessments and adhering to established lending guidelines.
• Assisted clients in achieving their financial goals through expert guidance on savings, investments, and loans.
• Led branch sales initiatives to drive revenue growth while maintaining high levels of customer satisfaction.

Direct Banking Call Centre:

• Utilize customer-centric approach to interact, resolve customer enquiries via telephone or digitally (in a contact centre environment)
• Adhere to contact centre based metrics including; schedule, productivity and quality measures.
• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication scripts and use knowledge of the company's products and services to go off-script when necessary

• Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
• Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
• Reduced food waste by closely monitoring inventory levels and proactively adjusting orders based on sales trends.
• Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
• Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.