Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Liyou Zheng

Melbourne,VIC

Summary

Lived in China as a child and Japan as a youth, so I have a multicultural understanding and a high level of Chinese and Japanese.In addition, I worked in the service industry in Japan for a year and a half so I have a good understanding of the service industry.

Overview

2
2
years of professional experience

Work History

Waiters

Wankarubi
08.2022 - 02.2023
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Greeted new customers, discussed specials, and took drink orders.

Customer Service

7-11 Convenience Store
05.2021 - 05.2022
  • Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
  • Developed lasting relationships with customers, which helped to bring in additional business opportunities.


Education

Foundation Year - Business

Monash College
Melbourne, VIC
06.2024

High School Diploma -

Osaka Sangyo University High School
Japan Osaka
02.2023

Skills

  • Speak Chinese and Japanese as native level
  • High-Volume Dining

Languages

Chinese (Mandarin)
Native or Bilingual
Javanese
Native or Bilingual
English
Professional Working

Timeline

Waiters

Wankarubi
08.2022 - 02.2023

Customer Service

7-11 Convenience Store
05.2021 - 05.2022

Foundation Year - Business

Monash College

High School Diploma -

Osaka Sangyo University High School

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Liyou Zheng