Elizabeth Ilchuk
Huntingdale,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
Work History
Orders Administration
Transtek Pty Ltd
08.2016 - Current
- Work directly with procurement and operational teams as distribution to develop order processes and efficiencies
- All order related activities, order entry, expediting to ensure OTD, order updates, invoicing
- Receiving”” materials, in SAP and invoicing the customer, based on contractual Incoterms or milestones achieved
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Fostered positive working relationships with regular customers.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Receive orders through Order Queues, fax or email
- Maintain quote/order Pending Processing files/reports and ensure timely processing by following up with field contacts on questions and actions to enable processing
Office Administrator
Powerforce
08.2001 - 02.2002
- Interacted with customers by phone, email or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Maintained open communication with customers to foster positive relations and provide updates on issues.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Kept detailed records of supplies and office equipment use to budget and make orders for new supplies.
- Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
- Assisted with coordination and hosting of company events.
- Assisted upper management by coordinating travel plans, coordinating special event and taking meeting minutes.
- Booked flights, car rentals and hotel accommodations for business travel for the Director.
Administrator /Bookkeeper
JLB Contracting
01.1999 - 04.2001
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Computerized office activities, maintained customer communications and tracked records through delivery.
- Entered and maintained departmental records in company database.
- Collected, validated and distributed information to employees.
Receptionist Administrator
Interseal Pty Ltd
01.1996 - 01.1999
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Promoted maintenance of professional and courteous customer interactions across reception personnel.
- Monitored visitor access and maintained situational awareness to promote on-site security and safety.
- Scheduled initial and return appointments for [Type] clients, adhering to internal policies while accommodating individual customer needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Acted as first point of contact and set appointments for prospective clients.
Education
Administration And Secretarial Course -
Receptionist Services Training College
Perth, WA12.1995
High School Diploma -
Kelmscott Senior High School
Kelmscott, WA12.1995
Skills
- Recordkeeping Requirements
- Accurate Order Fulfillment
- Vendor Relations
- Data Systems
- Time Management
- Customer Accounts Management
Timeline
Orders Administration
Transtek Pty Ltd
08.2016 - Current
Office Administrator
Powerforce
08.2001 - 02.2002
Administrator /Bookkeeper
JLB Contracting
01.1999 - 04.2001
Receptionist Administrator
Interseal Pty Ltd
01.1996 - 01.1999
Administration And Secretarial Course -
Receptionist Services Training College
High School Diploma -
Kelmscott Senior High School