Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
Additional Information
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Liz Lara

Bundall,QLD

Summary

Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.

Overview

23
23
years of professional experience

Work History

Lead Patient Advocate

Conifer Health Solutions LLC
09.2000 - 10.2023
  • Conducted regular follow-ups with patients, monitoring progress and updating care plans accordingly.
  • Participated in ongoing professional development activities to stay abreast of industry best practices.
  • Coordinated approximate 10-15 appointments daily as well as referrals to specialists, ensuring timely access to necessary care.
  • Streamlined office procedures for better patient flow and reduced wait times.
  • Increased patient retention by proactively resolving issues and providing empathetic support.
  • Implemented proactive outreach initiatives to engage at-risk populations in our community more effectively.

Patient Access Representative

Conifer Healthcare Solutions
02.2017 - 08.2018
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Maintained accurate patient records daily, contributing to a well-organized database for seamless information access across departments.
  • Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
  • Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
  • Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
  • Increased efficiency in managing 20 high call volumes by developing effective phone triage techniques for prioritizing urgent matters.

Education

Diploma -

Santa Ana Valley High School
United States
06.1995

Skills

  • Healthcare
  • Customer service
  • Problem-solving
  • Friendly and outgoing
  • Multitasking and organization
  • Team leadership
  • Verbal and written communication
  • Conflict resolution
  • Quality assurance
  • English & Spanish fluency
  • Attention to detail
  • Problem-solving abilities
  • Detail-oriented

Languages

English
Native or Bilingual
Spanish
Full Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Patient Access Representative

Conifer Healthcare Solutions
02.2017 - 08.2018

Lead Patient Advocate

Conifer Health Solutions LLC
09.2000 - 10.2023

Diploma -

Santa Ana Valley High School

Additional Information

REFEREES AVAILABLE UPON REQUESTS

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Liz Lara