Liza-Jane Elliott
Albany
Overview
28
28
years of professional experience
Work History
Board Member and Peer Support Worker volunteer
Depression Support Network Albany WA
01.2014 - 01.2015
Retail Assistant
Celestial Treasures/The Sanctuary
09.2020 - Current
- Customer service, Cash register and EFTPOS, opening and closing procedures, stock display and merchandising, COVID procedures and compliance.
Support Worker with children under the care of Dept of Child Protection
Lifestyle Solutions, Albany WA
07.2017 - 01.2018
Support worker to a woman with Asperger’s Syndrome.
My Place Albany WA
09.2015 - 09.2016
Co-ordinator
Community Living Association Albany WA
11.2005 - 11.2012
- CLA is an organisation that supports people with disabilities to live in their own homes and access their community. Role included planning and monitoring the delivery of services to clients, mediating between staff in the field and management.
- This position required me to be on call out of hours, assisting clients and families to apply for funding through Combined Application Process from DSC, developing and implementing services and programs to clients, managing staff, rostering and budget management.
Caring for my son and home duties
12.2003 - 01.2005
Special Project
Intework Inc
09.2003 - 11.2003
- Intework is an agency that assists people with a disability to access employment and life skills development opportunities in the community. Prior to commencing my maternity leave from my fulltime position with Intework (see below) I was employed part time to assist with implementing new policies and procedures relating to the gathering and maintenance of client information in line with the Australian Disability Service Standards & Quality Insurance benchmarks.
Various Roles
Intework Inc
02.1998 - 11.2003
Service Coordinator
Intework Inc
02.1998 - 09.2003
- Manage a variable caseload of 10 – 30 clients to secure and maintain employment within the community.
- Assessment of client needs and abilities to secure individual funding from federal and state departments and appropriate job placements.
- Networking and consulting with other health professionals, employers, government departments and community groups to secure and maintain a high quality of services to my clients.
- Client support & training
- Staff development
- Rostering
- Staff management
- Maintaining detailed client records and statistics, completing reports on outcomes and expenditure
- Critical incident staff support contact – this included contacting and supporting staff that had been involved in an incident and referring for additional counselling if required.
Acting Regional Manager
Intework Inc
07.2000 - 10.2000
- Managing team of 20 staff, reporting to Executive Team and Board.
Support Worker
Intework Inc Osborne Park WA
04.1997 - 02.1998
- Providing support and training to clients with intellectual and physical disabilities in employment and community settings.
Receptionist/Administration Assistant
Family Planning Association WA
07.1997 - 01.1998
- Providing administration support to a small team of Doctors, Nurse practitioners and educators.
- Client bookings
- Maintaining client files
- Client payments
- Petty Cash & banking
- Answering phones
- Providing information regarding services to prospective clients or refer to appropriate service providers
- Maintained the drop-in centre & library.
Community Education and Support Volunteer
AIDS Council of WA Inc
01.1997 - 01.1998
- Mobile Needle Exchange Programme
Education
Advanced Diploma - Psychology
Monash University
BSc - Psychology
Curtin University
WACertified PART Trainer - Professional Assault Response
01.2009
Various community service industry-based training
01.2009
Postgraduate Diploma - Health Sciences (Sexology)
Curtin University
WA01.1998
High school - undefined
North Albany SHS and Albany SHS
Albany01.1991
Skills
- Advanced people skills through a wide range life experiences, employment in various community services and psychology studies
- Friendly, discrete and confidential
- Experience relating to and collaborating with people of a wide range of ages, cultures, abilities, and life experiences
- Objective, information collection, and analytical skills
- Experienced in organizing my own workload and working autonomously
- Ability to take initiative whilst seeking information and direction when required
- Excellent co-operation and negotiation skills, experienced in de-escalating conflict situations and supporting people to express strong emotions
- Compassionate and empathetic listening and support style
- Computer literate, experienced with the use of Microsoft Office, Skype and social media in professional settings
- Competent at adjusting verbal and written communication style to accommodate wide range of people and audiences
- Up to date COVID-19 vaccinated
Timeline
Retail Assistant
Celestial Treasures/The Sanctuary
09.2020 - Current
Support Worker with children under the care of Dept of Child Protection
Lifestyle Solutions, Albany WA
07.2017 - 01.2018
Support worker to a woman with Asperger’s Syndrome.
My Place Albany WA
09.2015 - 09.2016
Board Member and Peer Support Worker volunteer
Depression Support Network Albany WA
01.2014 - 01.2015
Co-ordinator
Community Living Association Albany WA
11.2005 - 11.2012
Caring for my son and home duties
12.2003 - 01.2005
Special Project
Intework Inc
09.2003 - 11.2003
Acting Regional Manager
Intework Inc
07.2000 - 10.2000
Various Roles
Intework Inc
02.1998 - 11.2003
Service Coordinator
Intework Inc
02.1998 - 09.2003
Receptionist/Administration Assistant
Family Planning Association WA
07.1997 - 01.1998
Support Worker
Intework Inc Osborne Park WA
04.1997 - 02.1998
Community Education and Support Volunteer
AIDS Council of WA Inc
01.1997 - 01.1998
Advanced Diploma - Psychology
Monash University
BSc - Psychology
Curtin University
Certified PART Trainer - Professional Assault Response
Various community service industry-based training
Postgraduate Diploma - Health Sciences (Sexology)
Curtin University
High school - undefined
North Albany SHS and Albany SHS
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