Liza-Maree Petrolo
Meadowbank,NSW
Summary
Business professional with proven track record in delivering high-quality administrative support. Recognized for improving workflow efficiency and contributing to team success. Reliable and adaptable, excelling in collaborative environments and focused on achieving results.
Overview
12
12
years of professional experience
Work History
Business Support Administrator
UTOPIA Gaming Systems (Part of The Banktech Group)
09.2020 - Current
- Expenditure reconciliation and submission to accounts, monthly reporting, project coordination, meeting organization, compliance assistance, logistics arrangement, internal training, booking travel, process documentation, product implementation, customer liaison, and sales support.
- Implemented best practices in document management, resulting in better organizational efficiency.
- Improved communication within the department, facilitating regular meetings and team updates.
- Increased customer satisfaction with prompt and professional handling of inquiries and concerns.
- Contributed to the successful launch of new initiatives by coordinating project resources effectively.
- Managed multiple projects simultaneously, ensuring timely completion within set deadlines.
- Developed monthly reports.
- Organized company events and meetings, ensuring smooth execution of logistics and event coordination.
- Assisted in employee onboarding processes, contributing to an improved new hire experience.
Sales and Marketing Co-Ordinator
Banktech Australia (Part of The Banktech Group)
03.2018 - 09.2020
- CRM management, sales viability calculations, event organization, marketing project management, customer liaison, and reporting for sales and marketing data.
Consumer Relations Officer
Rice Growers’ Limited T/a SunRice
09.2016 - 03.2018
- Handling consumer relations, managing complaints, reporting trends, training staff, and liaising between customers and quality teams.
- Improved department efficiency by streamlining and implementing policies and processes.
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
Customer Resolutions Officer
Equifax (formally Veda Advantage)
01.2014 - 09.2016
- Assessing correction requests, managing disputes, handling escalated cases, and ensuring data accuracy.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
Customer Service Representative
Equifax (Formally Veda Advantage)
09.2012 - 01.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Education
Cert IV Business Administration - Business Administration
TAFE NSW
Meadowbank, NSWHigh School Diploma -
Marist Sisters College
Woolwich, NSW2007
Skills
- Scheduling appointments
- Office Management
- Human Resources Support
- Document Management
- Meeting Coordination
- Travel Arrangements
- Report Generation
- Time Management
- Team Collaboration
- Eye for detail
- Executive Support
- Microsoft Office Suite
- Project Oversight
- Process Streamlining
References
To be provided upon request
Skillsandpersonalattributes
- Friendly, approachable and easy-going attitude
- Ability to speak confidently and with ease to new people
- Works well with others and individually
- Reliable and mature attitude towards all tasks
Timeline
Business Support Administrator
UTOPIA Gaming Systems (Part of The Banktech Group)
09.2020 - Current
Sales and Marketing Co-Ordinator
Banktech Australia (Part of The Banktech Group)
03.2018 - 09.2020
Consumer Relations Officer
Rice Growers’ Limited T/a SunRice
09.2016 - 03.2018
Customer Resolutions Officer
Equifax (formally Veda Advantage)
01.2014 - 09.2016
Customer Service Representative
Equifax (Formally Veda Advantage)
09.2012 - 01.2014
Cert IV Business Administration - Business Administration
TAFE NSW
High School Diploma -
Marist Sisters College
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