Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Liza Mckenzie

Liza Mckenzie

Cairns

Summary

Dynamic cafe manager with 7 years of barista expertise at The Happy Wife Cafe, renowned for enhancing customer satisfaction and fostering a welcoming atmosphere. Skilled in employee training and social media management, I excel in multitasking and creating strong customer relationships, achieving an increase in customer engagement through innovative social media. I have background in both front of house and back of house operations. I am passionate about good food AND COFFEE and a positive fun work environment.

Overview

6
6
years of professional experience

Work History

Cafe Manager

The Happy Wife Cafe
10.2022 - 09.2025
  • Oversaw daily cafe operations to maintain smooth workflow in front-of-house.
  • Delivered excellent customer service experiences by addressing concerns promptly and professionally.
  • Trained cafe employees to consistently provide great friendly service.
  • Barista with 7 years of experience (able to do latte art and can calibrate a coffee grinder)
  • Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
  • Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
  • Managed cafe social media including: daily posts of specials or cafe updates, creating content that actually reached new clientele, responding to online queries
  • Responsible for creating the weekly FOH roster coming up with a system where staff got the hours they wanted whilst saving the business as much on wages as possible.
  • What I am most proud of achieving in the last three years at this cafe is the safe and enjoyable work environment for my staff. Customers are always saying how the cafe had such a homely and friendly vibe and all of my staff feel appreciated and valued.

Cook

Natural Temptation
07.2019 - 04.2022
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.

Education

Certificate III - Hospitality

Australian College of Learning
Perth, WA
04-2021

Skills

  • My strongest skill is definitely my customer service and creating good relationships with customers
  • Barista skills
  • Ability to multitask
  • Employee scheduling and management
  • Social media managing
  • Hiring and training employees

Interests

I love travelling, which is why my boyfriend and I decided to make the move from a small town in Western Australia to the Sunshine State!

I enjoy staying fit and healthy - love my daily nature walks and at home pilates workouts I like drawing and painting - specifically making cards for my loved ones I love animals and I would really like to start volunteering at a local dog shelter now that I have moved away from my family pets

Timeline

Cafe Manager

The Happy Wife Cafe
10.2022 - 09.2025

Cook

Natural Temptation
07.2019 - 04.2022

Certificate III - Hospitality

Australian College of Learning

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Liza Mckenzie