Summary
Work History
Education
Skills
Timeline
Volunteer Experience
References
Hobbies and Interests
References
Hobbies and Interests
pwb
Lizabeth Selina Campbell

Lizabeth Selina Campbell

Limeburners Creek,New South Wales

Summary

Dynamic individual with hands-on experience in many facets of business organisation. A strong knowledge of problem solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organisational goals.

Work History

Showroom Manager

Banana Bathrooms
01 2023 - 06 2024
  • Management of Banana Bathrooms - bathroom renovation business
  • All areas of Office Administration
  • Trade scheduling and Product Purchasing
  • Onsite Quoting, check measuring and quote writing
  • An extremely busy business with 30+ staff, a state of the art showroom with an annual turnover of $7million
  • All facets of small business management including HR, payroll, staff recruitment and employee agreements. Invoicing and purchase orders.
  • Contract writing and HBCF Policy submission and management
  • Over 100 suppliers and 200+ clients a year
  • Event management including client trade nights and open days
  • Collaborated with sales team to set realistic yet challenging sales targets, motivating team to exceed expectations.
  • Developed strong relationships with vendors, negotiating favorable terms and securing exclusive product lines for the showroom.
  • Trained and mentored sales staff to improve their product knowledge and enhance customer service skills.
  • Supervised inventory and placed orders to replenish low running supplies.
  • Maintained accurate financial records for all transactions within the showroom, ensuring timely invoicing and payment collections from clients.
  • Conducted regular performance reviews for team members, providing constructive feedback and opportunities for professional development.
  • Set goals for showroom employees and provided support and motivation to help each achieve true potential.
  • Coordinated special events and promotions to showcase new products and drive sales growth.
  • Liaised with marketing team to identify and develop sales and promotional events.
  • Analyzed sales data to identify best-selling products and underperformers, adjusting inventory and displays to maximize sales.
  • Cultivated a high-performance sales team through ongoing training programs focused on selling techniques, product knowledge, and relationship-building skills.
  • Solved customer complaints with timely and effective solutions, maintaining positive reputation in market.
  • Generated personal sales to meet or exceed established sales goals.
  • Provided prompt, courteous service to every individual entering showroom.
  • Enhanced customer experience by training staff on product knowledge and customer service excellence, leading to high satisfaction ratings.

Home Inspirations Co-ordinator

Housing Industry Association
03 2018 - 12 2022
  • Coordinator of Hoysing Industry Association display centre
  • 100+ tenants showcasing their products and businesses
  • A strong focus on relationship building
  • Office administration-Invoicing, lease contracts and marketing schedules
  • Management of small and large construction projects within the centre including all trade scheduling.
  • The coordination of two annual building and renovation shows a year attracting over 10,000 visitors
  • Management of six weekend casual staff
  • Annual budgets
  • Maintenance & cleaning of the centre
  • Luncheons with exhibitors and fortnightly meetings
  • Management of event centre
  • Entered data, generated reports, and produced tracking documents.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Streamlined administrative processes, allowing for more efficient use of resources and better support for project teams.
  • Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
  • Implemented digital filing system, drastically reducing retrieval times and improving document organisation.
  • Managed tenant relationships to secure best quality of services and products for the centre to achieve growth targets.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to Hunter Regional Director.
  • Interceded between employees during arguments and diffused tense situations.

Venue Manager

James Estate Wines-Pokolbin
  • Marketing of estate and accommodation
  • Organising functions, tastings, weddings and parties at Venue
  • Daily office administration management of James Estate wines, Pokolbin venue
  • Management of 12 employees
  • Streamlined venue operations for better efficiency and cost reduction by implementing new management systems.
  • Increased repeat business by consistently providing exceptional customer service to clients throughout the planning process, event execution, and post-event followup.
  • Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
  • Developed annual budgets for the venue operations, closely monitoring expenses to ensure profitability targets were met or exceeded.
  • Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
  • Assisted with public relations by participating in community events, which helped to draw in new business and patrons.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Branch Manager

Tradelink Plumbing Maitland / Broadmeadow
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded- 14 staff
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Monitored market trends to identify new business opportunities and capitalise on potential growth areas within the community or region served.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Complied with regulatory guidelines and requirements.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.

Office Administration Clerk1/2

Dept of Training Education & Industrial Relations
  • Off the Job Training undertaken at Newcastle Tafe
  • Administration Trainee
  • Scheduled appointments and managed calendars for staff members.
  • Collaborated with human resources teams on employee record-keeping efforts, helping maintain accurate documentation of personnel files throughout their employment lifecycle.
  • Streamlined office processes by implementing efficient filing systems and organisational techniques.
  • Performed regular audits of office supplies inventory, proactively addressing potential shortages or inefficiencies in stock management.
  • Assisted in the preparation of detailed reports for senior management, ensuring accuracy and timeliness of information.
  • Checked non-functional office equipment, troubleshot issues and independently resolved concerns to maintain team productivity.
  • Coordinated hotel, airline tickets and ground transportation for staff traveling to domestic and international locations.
  • Handled incoming phone calls and answered questions from callers.
  • Drafted professional correspondence on behalf of senior staff members, adhering closely to established style guidelines and formatting standards.
  • Served as a reliable resource for colleagues seeking assistance with administrative tasks or office equipment troubleshooting needs.

Education

HSC -

Newcastle High School

Certificate IV - Office Administration Certificate IV

TAFE

Diploma In Real Estate -

TAFE

Skills

  • Superior administration skills
  • Excellent communication skills
  • Trades Management
  • Office management
  • Time management
  • Staff management
  • Payroll
  • Human Resources
  • Contract & Agreement writing
  • Invoicing
  • Event management
  • Digital competency
  • Elite people skills
  • Motivated unsupervised employee
  • Decision making
  • Teambuilding
  • Analytical and Critical Thinking
  • Problem-Solving
  • Data Entry
  • Organisation and Time Management
  • Planning and Coordination
  • Teamwork and Collaboration
  • Flexible and Adaptable

Timeline

Showroom Manager

Banana Bathrooms
01 2023 - 06 2024

Home Inspirations Co-ordinator

Housing Industry Association
03 2018 - 12 2022

Venue Manager

James Estate Wines-Pokolbin

Branch Manager

Tradelink Plumbing Maitland / Broadmeadow

Office Administration Clerk1/2

Dept of Training Education & Industrial Relations

HSC -

Newcastle High School

Certificate IV - Office Administration Certificate IV

TAFE

Diploma In Real Estate -

TAFE

Volunteer Experience

  • NSW Mini Trotting Association, Executive Committee, My role included the marketing of Mini Trotting NSW through social media and websites. The gaining of sponsors for the 2019 NSW State Mini Trotting Championships.
  • Newcastle Maitland Mini Trotting Association, President

References

  • Employment, Craig Jennion, HIA, Hunter Central Coast Director, 0414 872 090
  • Personal, Darryl Jackson, Newcastle Harness Racing Board of Directors, Former NSW Mini Trotting President, 0418 433 979
  • Colin Bice, Real Estate Ph 0418 688 376

Hobbies and Interests

People, All areas of Equine, Silver & Goldsmithing, Property Renovation.

References

Employment

  • Mr Craig Jennion - HIA, Hunter Central Coast Director, 0414 872 090


  • Mr Colin Bice- Raine & Horne Real Estate, 0418 688 376

Personal

  • Mr Brett Cummings, Buxton,Cummings, Campbell Accountants, Director 02 49297566


Hobbies and Interests

Building & Renovating

All areas of Equine

Silver & Goldsmith

Reading & further education

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Lizabeth Selina Campbell