Lizy Kelly
Sunshine Coast,QLD
Summary
Dynamic Business Manager with a proven track record at Loccitane, excelling in operations management and customer service. Expert in product merchandising and staff development, I successfully implemented strategies that enhanced customer satisfaction and loyalty, driving engagement and sales growth. Known for my integrity and attention to detail, I foster high-performing teams.
Overview
21
21
years of professional experience
Work History
Business Manager
Loccitane
Sunshine Coast, QLD
04.2025 - Current
- Managed daily operations in retail environment ensuring excellent customer service.
- Oversaw inventory management processes to maintain stock levels and product availability.
- Coordinated promotional events to drive customer engagement and brand awareness.
- Implemented visual merchandising standards to create appealing store displays.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Monitored staff performance and addressed issues.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Manager
Review Australia
Sunshine Coast, QLD
04.2020 - 05.2025
- Mentored new employees on company policies and procedures, enhancing onboarding processes.
- Provided timely support for customers by addressing complaints efficiently, demonstrating superior service skills.
- Managed daily operations, including scheduling and budgeting, showcasing strong multitasking abilities.
- Delegated and prioritized tasks among departmental employees to optimize productivity.
- Coached team members to drive sales and deliver outstanding customer service consistently.
- Fostered client relationships through proactive communication strategies, ensuring satisfaction and loyalty.
- Developed innovative strategies to enhance customer satisfaction, showcasing creative problem-solving skills.
- Maintained accurate financial records in compliance with accounting regulations, ensuring meticulous attention to detail.
Owner/Operator
Retournez-vous
Mooloolaba, QLD
03.2009 - 01.2020
- Maintained operational readiness with smooth handling of opening, shift change, and closing tasks.
- Empowered staff with strategies for handling difficult situations and complicated sales.
- Maintained store merchandising standards, verifying appropriate stock levels, correct promotional signage, and adherence to schematics.
- EFTPOS, Lay-by, Returns.
- Colour Correction, matching skin tones/hair, recognizing body shapes & finding suitable & appropriate garments to suit/flatter.
- Specializing in dressing both men & Women in all facets of era's from the 1900's to current trends.
- Formals, weddings, Melbourne Cup, Photography shoots.
- Kept employees on-task and operating collaboratively with clear team expectations and specific personal goals.
Manager
Sunbeat Now
Sunshine Coast, QLD
02.2005 - 01.2009
Education
Diploma of Beauty Therapy - Beauty Therapy
Faces On The Quadrant
Tasmania11-2000
Skills
- Product merchandising
- Time management
- Coordination
- Social perceptiveness
- Integrity
- Detail orientation
- Customer service
- Operations management
- Shift scheduling
- Staff development
- Financial oversight and management
Additional Information
Current & Up to date Myer Induction & Log In Details (Due March 2026) Availability Tues - Saturday
Sounds knowledge of current Myer policy & procedures, Management & employees
References
References available upon request.
Timeline
Business Manager
Loccitane
04.2025 - Current
Manager
Review Australia
04.2020 - 05.2025
Owner/Operator
Retournez-vous
03.2009 - 01.2020
Manager
Sunbeat Now
02.2005 - 01.2009
Diploma of Beauty Therapy - Beauty Therapy
Faces On The Quadrant