Lizzie Ralph
Hobart
Summary
Friendly and communicative, with natural aptitude for customer service and problem-solving. Familiar with essential customer service principles and proficient in handling inquiries and resolving issues efficiently. Committed to creating positive client experiences and fostering long-term customer relationships.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Personal Trainer
SanaMethod Australia
10.2024 - Current
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
Administration & Sales
GTT Performance Centre
10.2024 - 03.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Hospitality Team Member
Boost Juice
03.2023 - 12.2024
- Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Conducted regular inventory checks for supplies to prevent stock shortages that could affect daily operations negatively.
- Maintained clean and organized public areas, contributing to a positive atmosphere for both guests and staff.
Fitness Instructor
Feel Good Female Fitness
10.2023 - 11.2024
- Educated gym members on proper form and technique during workouts, reducing the risk of injury while maximizing results.
- Helped clients reach fitness objectives by providing encouragement and motivation.
- Promoted a positive workout environment by fostering strong relationships with clients, resulting in increased customer satisfaction.
- Created an inclusive environment for all participants by modifying exercises to accommodate varying skill levels and physical limitations.
Customer Service Representative
Bed Bath N' Table
10.2023 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
The Friends' School
01-2024
Skills
- Emotional Intelligence
- Basic reception duties
- Client interaction
- Payment Handling
Certification
- VET Certificate III in Fitness
- HTLAID001 First Aid Certificate (updated March 2025)
Timeline
Personal Trainer
SanaMethod Australia
10.2024 - Current
Administration & Sales
GTT Performance Centre
10.2024 - 03.2025
Fitness Instructor
Feel Good Female Fitness
10.2023 - 11.2024
Customer Service Representative
Bed Bath N' Table
10.2023 - 02.2024
Hospitality Team Member
Boost Juice
03.2023 - 12.2024
High School Diploma -
The Friends' School
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