Lizzy Ngema
Mango Hill,QLD
Summary
Dynamic customer service professional with experience at KFC and volunteering at an aged care through placement, recognized for enhancing customer satisfaction through effective problem resolution and active listening. Proven ability to maintain compliance with health regulations. Strong critical thinking, teamwork skills drive operational efficiency, positive dining experiences, and the will to learn more .
Overview
4
4
years of professional experience
Work History
Customer Service Representative
KFC
02.2022 - Current
- Provided exceptional customer service in fast-paced environment, ensuring positive dining experiences.
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction levels.
- Maintained knowledge of menu items and promotions to effectively guide customers' choices.
- Trained new staff on operational procedures and customer service best practices.
Customer Service Representative
Friendly Grocer Supermarket
02.2025 - 07.2025
- Collaborated with team members to streamline order processing and reduce wait times.
- Monitored inventory levels and assisted in restocking supplies to maintain service efficiency.
- Implemented feedback mechanisms for continuous improvement of service delivery standards.
- Supported management in maintaining compliance with health and safety regulations during operations.
Education
No Degree - Diploma of Nursing
TAFE South Bank
QLD12-2027
Skills
- Critical thinking
Customer service
- Active listening
- Team player
Languages
Zulu
Native or Bilingual
Timeline
Customer Service Representative
Friendly Grocer Supermarket
02.2025 - 07.2025
Customer Service Representative
KFC
02.2022 - Current
No Degree - Diploma of Nursing
TAFE South Bank