Ljiljana Raskovic
Accountant
Casula,NSW
Summary
Enthusiastic job seeker eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of office procedures and Accounting principles. Motivated to learn, grow and excel.
Overview
4
4
years of post-secondary education
2
2
years of professional experience
Work History
Receptionist
TaxTips
Burwood, NSW
07.2020 - 08.2020
- Kept reception area clean and neat to give visitors positive first impression.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Assisted over 40 customers via phone each day.
- Assisted in administrative duties for office team, including making phone calls, copies and schedules.
- Corresponded with clients through email, telephone or postal mail.
Customer Service Assistant
Sheridan
Sydney, NSW
11.2019 - 07.2020
- Processed payments and adjusted customer accounts to maintain current system data.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Educated customers on promotions to enhance sales.
- Increased profits through effectively maintaining relationships with clients and ensuring high-quality customer service.
- Assisted call-in customers with questions and orders.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Described and explained details about product options to inform customers and guide purchasing decisions.
- Capitalized on upsell opportunities by suggesting best-fit offerings from available company products and services.
- Helped average of 20 customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
- Delivered prompt service to prioritize customer needs.
Receptionist
TaxTips
Burwood, NSW
07.2019 - 08.2019
- Kept reception area clean and neat to give visitors positive first impression.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Scheduled and confirmed appointments and meetings for [Job Title].
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Assisted over 20 customers via phone each day.
- Assisted in administrative duties for office team, including making phone calls, copies and schedules.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Customer Service Officer
Belgravia Leisure Centre
Liverpool, NSW
01.2018 - 12.2018
- Promoted company brand and unique offerings through personalized customer service.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
- Assisted call-in customers with questions and orders.
- Suggested new procedure to persuade cancelling customers to stay with company, resulting in decrease in cancellations.
- Helped average of 40 customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
- Educated customers on promotions to enhance sales.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
Education
Certificate IV - Accounting & Bookkeeping
TAFE NSW
Digital 04.2021 - Current
Certificate III - Education Support
TAFE NSW
Campbelltown, NSW 07.2020 - 12.2020
Bachelor of Management - Management, Accounting, Human Resources
University of Newcastle
Ourimbah, NSW 02.2006 - 02.2010
Skills
Customer/Client relations
Professional demeanor
Verbal and written communication
Time management
Organization skills
Timeline
Certificate IV - Accounting & Bookkeeping
TAFE NSW
04.2021 - Current
Receptionist
TaxTips
07.2020 - 08.2020
Certificate III - Education Support
TAFE NSW
07.2020 - 12.2020
Customer Service Assistant
Sheridan
11.2019 - 07.2020
Receptionist
TaxTips
07.2019 - 08.2019
Customer Service Officer
Belgravia Leisure Centre
01.2018 - 12.2018
Bachelor of Management - Management, Accounting, Human Resources
University of Newcastle
02.2006 - 02.2010