Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ljiljana Raskovic

Accountant
Casula,NSW

Summary

Enthusiastic job seeker eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of office procedures and Accounting principles. Motivated to learn, grow and excel.

Overview

4
4
years of post-secondary education
2
2
years of professional experience

Work History

Receptionist

TaxTips
Burwood, NSW
07.2020 - 08.2020
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Assisted over 40 customers via phone each day.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
  • Corresponded with clients through email, telephone or postal mail.

Customer Service Assistant

Sheridan
Sydney, NSW
11.2019 - 07.2020
  • Processed payments and adjusted customer accounts to maintain current system data.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Educated customers on promotions to enhance sales.
  • Increased profits through effectively maintaining relationships with clients and ensuring high-quality customer service.
  • Assisted call-in customers with questions and orders.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Described and explained details about product options to inform customers and guide purchasing decisions.
  • Capitalized on upsell opportunities by suggesting best-fit offerings from available company products and services.
  • Helped average of 20 customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
  • Delivered prompt service to prioritize customer needs.

Receptionist

TaxTips
Burwood, NSW
07.2019 - 08.2019
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Scheduled and confirmed appointments and meetings for [Job Title].
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Assisted over 20 customers via phone each day.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.

Customer Service Officer

Belgravia Leisure Centre
Liverpool, NSW
01.2018 - 12.2018
  • Promoted company brand and unique offerings through personalized customer service.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
  • Assisted call-in customers with questions and orders.
  • Suggested new procedure to persuade cancelling customers to stay with company, resulting in decrease in cancellations.
  • Helped average of 40 customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
  • Educated customers on promotions to enhance sales.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.

Education

Certificate IV - Accounting & Bookkeeping

TAFE NSW
Digital
04.2021 - Current

Certificate III - Education Support

TAFE NSW
Campbelltown, NSW
07.2020 - 12.2020

Bachelor of Management - Management, Accounting, Human Resources

University of Newcastle
Ourimbah, NSW
02.2006 - 02.2010

Skills

Customer/Client relations

undefined

Timeline

Certificate IV - Accounting & Bookkeeping

TAFE NSW
04.2021 - Current

Receptionist

TaxTips
07.2020 - 08.2020

Certificate III - Education Support

TAFE NSW
07.2020 - 12.2020

Customer Service Assistant

Sheridan
11.2019 - 07.2020

Receptionist

TaxTips
07.2019 - 08.2019

Customer Service Officer

Belgravia Leisure Centre
01.2018 - 12.2018

Bachelor of Management - Management, Accounting, Human Resources

University of Newcastle
02.2006 - 02.2010
Ljiljana RaskovicAccountant