Ljiljana (Lilly) Stepanovich
Administration
St Albans,NSW
Overview
13
13
years of professional experience
1
1
Certification
Work History
Disagreed Care Officer
Services Australia Child Support
Parramatta
03.2011 - Current
- As a disagreed Care Officer, I am responsible for investigating and making decisions regarding care arrangements between parents and third parties. My Role involves thorough analysis and review of court orders, agreements and evidence provided by the involved parties, including sensitive information from other government agencies. I employ a holistic approach to handing customer cases, addressing not only the care arrangements but also any related changes and concerns. I ensure that customer understand our process and the limitations within which we operate, providing clear explanations and guidance to facilitate informed decisions on care matters.
- I am committed to providing excellent customer service, adept at problem-solving, and skilled in defusing tense situations with customers.
- I ensure a seamless process across two systems, making care decision that transfer to Centrelink for updating payment sand processing new Family Tax Benefit claims.
- As a Technical Support Officer, I assist with training and supporting new staff, ensuring they are well prepared for their roles. I am responsible for correcting errors and providing technical advise across the agency. My role involves troubleshooting issue, offering solution, and ensuring that staff have the necessary support and knowledge to perform their duties effectively. Through my efforts, I contribute to maintaining high standard of accuracy and efficiency within the organisation.
FAA
10.2016 - 10.2019
FAA
06.2012 - 06.2015
PBS
08.2019
St Albans Brigade Captain
05.2019
- Permit officer and BMT
VF
04.2018
ART
02.2018
ASR
11.2017
CLW
05.2017
RFI
10.2016
Deputy Captain
07.2016
CLS
05.2016
MR/ORD
07.2015
Training Officer & BMT
01.2014
AFP
11.2013
AFT
11.2013
BF
09.2011
Hawkesbury Fire Control Clerk
Education
Skills
- Ability to work under pressure
- Highly motivated
- Able to prioritize and work efficiently
- High level of integrity
- Enjoys taking on challenges
- Highly developed communication skills
- Leadership skills
- Social intelligence
- Ability to multitask
- Ability to grasp new techniques and practices
- Positive nature
- Like to motivate others
Fire Callouts
- 03/03/2012, 226 SETTLERS ROAD LOWER MACDONALD, Fire and Explosions, https://www.myrfs.nsw.gov.au/MyProfile/MyCallouts/Callout.aspx?ReportId=1573645027843&Source=FIRS
- 11/08/2012, 568 CHASELING ROAD LEETS VALE, Fire and Explosions, https://www.myrfs.nsw.gov.au/MyProfile/MyCallouts/Callout.aspx?ReportId=1587491344976&Source=FIRS
- 10/19/2012, 1515 ST ALBANS ROAD ST ALBANS, Fire and Explosions, https://www.myrfs.nsw.gov.au/MyProfile/MyCallouts/Callout.aspx?ReportId=1594400053510&Source=FIRS
- 10/13/2013, S44 WEBBS CREEK ROAD WEBBS CREEK, Fire and Explosions, https://www.myrfs.nsw.gov.au/MyProfile/MyCallouts/Callout.aspx?ReportId=1624373646983&Source=FIRS
- 10/16/2013, S44 STATE MINE FIRE LITHGOW, Fire and Explosions, https://www.myrfs.nsw.gov.au/MyProfile/MyCallouts/Callout.aspx?ReportId=1629472948066&Source=FIRS
- 10/23/2013, S44 HOWES SWAMP PUTTY, Fire and Explosions, https://www.myrfs.nsw.gov.au/MyProfile/MyCallouts/Callout.aspx?ReportId=1629561856113&Source=FIRS
- 12/08/2013, 1607 ST ALBANS ROAD ST ALBANS, Fire and Explosions, https://www.myrfs.nsw.gov.au/MyProfile/MyCallouts/Callout.aspx?ReportId=1629205782690&Source=FIRS
- 01/25/2014, OUTSIDE 40 WOLLOMBI ROAD ST ALBANS, MVA, Rescue, EMS Calls, https://www.myrfs.nsw.gov.au/MyProfile/MyCallouts/Callout.aspx?ReportId=1633534240323&Source=FIRS
- 03/23/2014, CHASELING ROAD LOWER MACDONALD, MVA, Rescue, EMS Calls, https://www.myrfs.nsw.gov.au/MyProfile/MyCallouts/Callout.aspx?ReportId=1639574263613&Source=FIRS
- 08/08/2015, 813 St Albans Rd, Lower Macdonald, NSW 2775, Vehicle accident-no injuries, https://www.myrfs.nsw.gov.au/MyProfile/MyCallouts/Callout.aspx?ReportId=35305&Source=BIRS
- 12/10/2015, East of Terraborra North Trail, Grass fire, https://www.myrfs.nsw.gov.au/MyProfile/MyCallouts/Callout.aspx?ReportId=53231&Source=BIRS
- 02/14/2016, St Albans Rd, Wisemans Ferry, NSW 2775, Vehicle accident-no injuries, https://www.myrfs.nsw.gov.au/MyProfile/MyCallouts/Callout.aspx?ReportId=56497&Source=BIRS
- 05/07/2016, 996 Settlers Rd, Lower Macdonald, NSW 2775, Grass fire, https://www.myrfs.nsw.gov.au/MyProfile/MyCallouts/Callout.aspx?ReportId=66375&Source=BIRS
- 09/06/2016, 434 St Albans Rd, Lower Macdonald, NSW 2775, Small vegetation fire (less than one hectare), https://www.myrfs.nsw.gov.au/MyProfile/MyCallouts/Callout.aspx?ReportId=81645&Source=BIRS
- 01/18/2017, 1515 St Albans Rd, St Albans, NSW 2775, Grass fire, https://www.myrfs.nsw.gov.au/MyProfile/MyCallouts/Callout.aspx?ReportId=99584&Source=BIRS
- 02/19/2017, 317 St Albans Rd, Lower Macdonald, NSW 2775, Smoke scare, odour of smoke, https://www.myrfs.nsw.gov.au/MyProfile/MyCallouts/Callout.aspx?ReportId=105404&Source=BIRS
- 03/11/2017, 374 Gorricks Run, Upper Macdonald, NSW 2775, Grass fire, https://www.myrfs.nsw.gov.au/MyProfile/MyCallouts/Callout.aspx?ReportId=106968&Source=BIRS
- 08/06/2017, 313 Upper Macdonald Rd, St Albans, NSW 2775, Type of incident undetermined, https://www.myrfs.nsw.gov.au/MyProfile/MyCallouts/Callout.aspx?ReportId=122532&Source=BIRS
- 08/27/2017, Upper Macdonald Rd, St Albans, NSW 2775, Small vegetation fire (less than one hectare), https://www.myrfs.nsw.gov.au/MyProfile/MyCallouts/Callout.aspx?ReportId=125843&Source=BIRS
- 11/18/2017, 1834 Settlers Rd, St Albans, NSW 2775, Grass fire, https://www.myrfs.nsw.gov.au/MyProfile/MyCallouts/Callout.aspx?ReportId=140571&Source=BIRS
- 12/10/2017, Wollombi Rd, St Albans, NSW 2775, Type of incident undetermined, https://www.myrfs.nsw.gov.au/MyProfile/MyCallouts/Callout.aspx?ReportId=142144&Source=BIRS
- 01/08/2018, higher MacDonald road, Wind storm, including tornado, hurricane or cyclone, https://www.myrfs.nsw.gov.au/MyProfile/MyCallouts/Callout.aspx?ReportId=173764&Source=BIRS
- 01/13/2018, Braidleys Gully, Putty State Forest, Grass fire, https://www.myrfs.nsw.gov.au/MyProfile/MyCallouts/Callout.aspx?ReportId=147970&Source=BIRS
- 01/21/2018, 1884 St Albans Rd, St Albans, NSW 2775, Smoke scare, odour of smoke, https://www.myrfs.nsw.gov.au/MyProfile/MyCallouts/Callout.aspx?ReportId=148909&Source=BIRS
- 02/08/2018, Wrights Creek Rd, Wrights Creek, NSW 2775, Grass fire, https://www.myrfs.nsw.gov.au/MyProfile/MyCallouts/Callout.aspx?ReportId=159440&Source=BIRS
- 04/25/2018, Wollombi Rd, St Albans, NSW 2775, Vehicle accident-no injuries, https://www.myrfs.nsw.gov.au/MyProfile/MyCallouts/Callout.aspx?ReportId=162238&Source=BIRS
- 07/21/2019, 624 Greens Rd, Lower Portland, NSW 2756, Grass fire, https://www.myrfs.nsw.gov.au/MyProfile/MyCallouts/Callout.aspx?ReportId=222554&Source=BIRS
- 10/24/2019, Boree Trail, Yengo National Park, Grass fire, https://www.myrfs.nsw.gov.au/MyProfile/MyCallouts/Callout.aspx?ReportId=236318&Source=BIRS
- 10/26/2019, Wollemi National Park, Grass fire, https://www.myrfs.nsw.gov.au/MyProfile/MyCallouts/Callout.aspx?ReportId=242006&Source=BIRS
Professional Experience Synopsis
- Services Australia – 2003 - current
- PBS – August 2019
- VF – April 2018
- ART – February 2018
- Hawkesbury Fire Control Clerk -
- FAA – June 2012 – June 2015 - October 2016-October 2019
- ASR – November 2017
- RFI – October 2016
- CLS- may 2016
- CLW- May 2017
- MR/ORD – July 2015
- AFP -November 2013
- AFT – November 2013
- BF – September 2011
Professional Training Courses
- Crew Leader Wildfire & Supervision
- RFS Instructor / Assessor
- Certificate IV in Training and Assessment
- Village Fire fighter
- First Aid
- Advanced Resuscitation
- Prescribed Burn Supervisor
- Off Road Driving – MR
- Emergency Services Leadership
- CARM – Dealing with customer agreesion
- CARM-De-escalating agreesive berhaviours
Personal Information
- Date of Birth: 06/18/1968
- Nationality: Australian
Hobbies and Interests
- RFS
- Politics
- Events Coordinating
- Music
- Dancing
- Gardening
- Bush walking
- Martial Arts
- Anything outdoors
Accomplishments
- National Emergency Medal
- Premiers Citation Medal
- Rotary Emergency Service Award
Languages
Serbian
Elementary
Certification
- MR licence
- Rural Fire Instructor
- First Aid
Timeline
PBS
08.2019
St Albans Brigade Captain
05.2019
VF
04.2018
ART
02.2018
ASR
11.2017
CLW
05.2017
FAA
10.2016 - 10.2019
RFI
10.2016
Deputy Captain
07.2016
CLS
05.2016
MR/ORD
07.2015
Training Officer & BMT
01.2014
AFP
11.2013
AFT
11.2013
FAA
06.2012 - 06.2015
BF
09.2011
Disagreed Care Officer
Services Australia Child Support
03.2011 - Current
Hawkesbury Fire Control Clerk
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