Ljiljana (Lilly) Stepanovich

in my current role, I serve as a unofficial mediator, helping parents navigate disputes over overnight childcare arrangements for their children. I apply evidence-based decisions making within a legislative framework, ensuring compliance with relevant laws and regulations. Additionally, I drive process improvements across chid support and Centrelink systems to enhance efficiency.

My approach is holistic, involving a thorough review of parents records and addressing issues such as income and debt. I also play a vital role in informing policy developments and procedures, ensuring that parents are aware of how these changes effect their interactions with chid support and Centrelink. Moreover, I actively engage with stakeholders to facilitate effective communications and collaboration.