Llawana Perese
Melbourne,VIC
Summary
I am currently seeking full-time employment. I have a background of customer-focused roles that have helped me to develop a wide-range of skills. I am a very out-going and friendly person. I am a quick learner and evident in previous employment, enjoy progressing in my field of work.
I am available from Monday-Sunday and for an immediate start.
Overview
7
7
years of professional experience
Work History
Duty Manager
View Melbourne
08.2017 - 03.2020
- I started at View Melbourne for as a guest service agent and progressed to duty manager within one year. Throughout my career at View, I did night audit for 6 months, housekeeping for 3. I worked in the restaurant as well. Overall, I was present at some stage throughout the whole hotel.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
- Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
Customer Relations Officer
Repairhub
04.2020 - 03.2023
- Greeting and welcoming customers into the panel shop when dropping off or picking up their vehicles.
- Communicating between the insurance company and the customer in regards to vehicle repairs - timeline, stages of repair.
- Inputting vehicle and accident details given from the insurance company into our own system.
- Taking excess payments.
- Coordinating with the panel shop and the customer optimal pick-up time so the repairs can be consulted with the customer from the right manager.
Duty Manager
Jasper Hotel
04.2022 - 03.2024
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Trained employees in essential job functions.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Launched quality assurance practices for each phase of development
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Education
High School Diploma -
Werribee Secondary College
Werribee, VIC11-2017
Timeline
Duty Manager
Jasper Hotel
04.2022 - 03.2024
Customer Relations Officer
Repairhub
04.2020 - 03.2023
Duty Manager
View Melbourne
08.2017 - 03.2020
High School Diploma -
Werribee Secondary College
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