Llawella Lewis
Emerald,VIC
Summary
Dynamic leader and Retail Store Manager at Eckersley's, celebrated for propelling the store to 'Store of the Year' honors in consecutive years. Expert in elevating customer satisfaction and loyalty, with a proven track record in staff coaching and stock management. Skilled in problem-solving and mentoring, achieving a sales conversion rate above 70%.
Overview
9
9
years of professional experience
Work History
Retail Store Manager
Eckersley's
Melbourne, VIC
01.2022 - Current
- Awarded 'Store of the Year' in 2023 and 2024 from 27 stores nationwide.
- Directed the customer service team, handling over 250 daily clients and sustaining a sales conversion rate above 70%.
- Elevated team performance to exceed a 95% score in mystery shopper evaluations.
- Collaborated with operations, products, marketing, and finance departments via email and phone daily.
- Boosted team morale following challenging COVID years, lockdowns, and declining sales.
- Coordinated daily activities of the store involving staff timetables, stock management and addressing customer needs.
- Enhanced customer loyalty through effective listening and rapid problem-solving.
- Strengthened relationships with clients through effective problem-solving methods.
- Allocated team members to specific tasks based on skills and availability.
- Implemented strategies to increase customer satisfaction levels and build brand loyalty.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Executed merchandising strategies to support store sales growth.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Built and maintained strong working relationships with team members.
- Monitored employee performance and provided feedback on a regular basis.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
- Delegated work to staff, setting priorities and goals.
Retail Store Manager
Eckersley's
Hawthorn, Victoria
10.2015 - 01.2022
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Conducted regular meetings with staff members to discuss performance issues or new initiatives.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Improved profitability by executing daily, weekly, and monthly floor plan changes.
- Increased store sales by cross-selling complementary items.
- Prepared staff work schedules and assigned team members to specific duties.
- Implemented strategies to increase customer satisfaction levels and build brand loyalty.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Monitored employee performance and provided feedback on a regular basis.
- Prepared detailed monthly reports on store metrics for upper management evaluation.
- Initiated new product training sessions for employees to improve product knowledge.
Education
Bachelor of Arts - Fine Arts
The University of Newcastle
Newcastle, NSW12-2003
Skills
- Staff management
- Coaching and mentoring
- Profit and loss management
- Problem-solving
- Customer Support Expertise
- Retail Store Management
- Personable Communication
- Staff Hiring and Training
- Effective Visual Merchandising
References
References available upon request.
Timeline
Retail Store Manager
Eckersley's
01.2022 - Current
Retail Store Manager
Eckersley's
10.2015 - 01.2022
Bachelor of Arts - Fine Arts
The University of Newcastle
Similar Profiles
Lauren ChandlerLauren Chandler
Sales Associate at Eckersley's Art and CraftSales Associate at Eckersley's Art and Craft
Flynn CocksFlynn Cocks
Automotive Electrician at TRI-LECAutomotive Electrician at TRI-LEC
Sheree LairdSheree Laird
Registered Nurse, Medical-Surgical Unit at Monash HealthRegistered Nurse, Medical-Surgical Unit at Monash Health