Llyanne Angela C. Sarmiento
Rockdale,Australia
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Hinduja Global Solutions
09.2020 - 09.2022
- Receive calls from US health care providers and provide satisfactory answers to theirs queries and concerns regarding patients' medical treatment/procedure
- Engage with customers in a professional, courteous, and empathetic manner to understand their needs and concerns effectively
- Address customer inquiries, troubleshoot problems, and provide appropriate solutions or escalate complex issues to higher-level support teams when necessary
- Clearly and effectively communicate with customers to provide instructions, updates, or resolutions, ensuring a positive customer experience
- Manages and maintains providers’ records and data in file for future use
- Receive request for medical procedure pre-authorization and ensure that they are properly and closely monitored.
MACHINE OPERATOR/ TEAM LEADER
Coles Chef Fresh
02.2022 - 06.2023
- Set up machine for production
- Operates soup filling machine and doing machine related paper works for compliance
- Operates metal detection machine for product safety
- Ensures that the production line is all set and ready to for production
- Ensures that products are of great quality before sending to packing area
- Assists in all the production work in the production area
- Communicates with other team members regarding the production plan.
PRODUCTION CLERK
Medisca Pharmaceutical Compounding
07.2023 - Current
- Repackage chemicals and devices in clean rooms
- Prepare rooms prior and conduct cleaning after production
- Maintain and advocate quality standards
- Warehousing, pick, pack and ship orders
- General warehouse duties as requested
- Assist with operational projects.
Education
Bachelor of Science Major in Pharmacy -
Our Lady of Fatima University
04.2020
Skills
- Administrative Support
- Production Scheduling
- Database entry
- Administrative tasks
- Attention to Detail
- Clerical Support
- Team Supervision
- Problem-solving abilities
- Product and service knowledge
- Warehousing functions
- Customer Service
- Computer Proficiency
Qualifying Examinations
Philippine Pharmacy Licensure Examination, Professional Regulation Commission, 11/2021, Passed
Personal Information
Visa Status: Employer Nomination Scheme (Subclass 186) - Permanent Resident
References
- Raffy Carreon, Clinical Intake Supervisor, Hinduja Global Solutions, 09424903563, raffy.carreon@teamhgs.com
- Gabriel Kumdee, Team Leader, Coles Chef Fresh, 0412 490 372, gabnik888@gmail.com
Timeline
PRODUCTION CLERK
Medisca Pharmaceutical Compounding
07.2023 - Current
MACHINE OPERATOR/ TEAM LEADER
Coles Chef Fresh
02.2022 - 06.2023
Customer Service Representative
Hinduja Global Solutions
09.2020 - 09.2022
Bachelor of Science Major in Pharmacy -
Our Lady of Fatima University
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