Lili-Jayne Morey-Lucas
Geelong
Summary
Personable and compassionate individual with strong commitment to providing high-quality care and support. Knowledge of best practices in disability support and proficient in assisting with daily living activities and maintaining safe, inclusive environmentws. Dedicated to enhancing well-being and independence of those in need through supportive and empathetic care.
Overview
8
8
years of professional experience
Work History
Owner / Operator
Lili Morey Disability Services
12.2021 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Support clients holistically to achieve their individual goals.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Communicated regularly with family members and health services about client progress, addressing any concerns or questions promptly.
- Enhanced team performance by implementing effective training strategies and management techniques.
- Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
- Implemented behaviour management techniques when required for the safety of both clients and staff members involved.
- Planned, implemented and oversaw marketing initiatives.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
Ward Clerk
Lyndoch Living
12.2020 - 12.2021
- Assisted nursing staff with daily tasks, contributing to a well-organized and functional ward environment.
- Documented latest information in computer system and printed paperwork.
- Engaged with residents on a daily basis to promote wellbeing and lifestyle.
- Organised activities for residents on a day to day basis.
- Stored and retrieved permanent records according to standard.
- Trained new Ward Clerks on best practices for administrative duties, contributing to a knowledgeable workforce that maintained high standards of service quality.
Senior Staff Member
SUBWAY®Restaurants
11.2016 - 11.2020
- Enhanced customer satisfaction levels by improving responsiveness to inquiries or concerns.
- Implemented quality control measures to ensure consistent excellence in products and services delivered to clients.
- Trained new employees, ensuring they quickly became proficient in their roles and responsibilities.
- Oversaw daily inventory counts to maintain data accuracy.
- Followed food safety procedures outlined in company policies and health and sanitation regulations.
Education
Victorian Certificate of Education -
Emmanuel College
Warrnambool, VIC12-2020
Skills
- Verbal and written communication
- Staff training and development
- Time management & task prioritisation
- Documentation and reporting
Timeline
Owner / Operator
Lili Morey Disability Services
12.2021 - Current
Ward Clerk
Lyndoch Living
12.2020 - 12.2021
Senior Staff Member
SUBWAY®Restaurants
11.2016 - 11.2020
Victorian Certificate of Education -
Emmanuel College
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