L T
MELBOURNE,VICTORIA
Summary
As a well-presented, customer service oriented individual, I'm eager to embrace new and exciting opportunities. I'm hardworking, organised and flexible in challenging situations. I'm able to problem solve when under pressure and a fast hands-on learner who thrives in an efficient and collaborative environment.
Overview
10
10
years of professional experience
Work History
Corporate Guest Services and Merchandise Seller
Melbourne Park
Melbourne, VIC
07.2024 - Current
- Greet and provide guest services such as answering inquiries regarding precinct amenities, ticket scanning, services, and local attractions to help boost customer satisfaction an retention.
- Manage inventory levels to ensure product availability during events.
- Operate point-of-sale system for transactions.
- Follow company policies, rules and procedures to promote company goals and maintain safety.
- Collaborate with team members to set up merchandise displays effectively.
Event Coordinator - CENTREPIECE
Melbourne Park
Melbourne, VIC
05.2022 - 06.2024
- Reviewed, created and launched Melbourne & Olympic Parks first 'Internal Event Booking Form' for CENTREPIECE, allowing employees, tenants and Tennis Australia to host company internal events.
- Utilising Momentus to create, script and plan internal and external events whilst supporting Planning Team ad-hoc tasks.
- Liaised with Finance Team to manage CENTREPIECE Planning Teams Purchase Orders by raising, tracking, paying and rectifying tax invoice discrepancies.
- Managed budgets for office stationery, venue florals, OHS and ad-hoc supplies.
- Collaborated with Rod Laver Arena, Margaret Court Arena, Live Nation APAC and TEG Pty Ltd teams to plan and deliver VIP Package Pre-Show functions. And submit Show Reports to Management team.
Gym Receptionist/Administration/Sales Assistant
Grand Hyatt Melbourne
Melbourne, VIC
08.2018 - 05.2022
- Trained new staff on daily tasks, navigated and operated the RA system, EFTPOS machine, wellness bookings in person, emails, and phone calls.
- Collected payments, renewed memberships and helped resolve billing issues professionally for over 1,600 members.
- Utilized Excel to redesign/update the database for the manager to analyse sales strategies.
Event Wait Attendant
Showtime Event Group
Melbourne, VIC
07.2016 - 02.2019
- Set up event spaces according to client specifications and floor plans.
- Conducted regular inventory checks to ensure adequate supplies are available.
- Cleaned work areas and equipment at the end of each shift.
- Operated the dishwashing and glass washing machines safely to ensure smooth FOH service
- Eliminated safety hazards, removed soiled items, and collected trash from customer areas.
Events Wait Attendant
Grand Hyatt Melbourne
Melbourne, VIC
09.2016 - 08.2018
- Greeted and directed up to 1,500 guests to event rooms whilst providing exceptional service.
- Assisted team leader with functions using in-ear radio device to delegate tasks to team members.
- Organised materials, cleaned facilities and set up equipment to prepare for events.
- Diligently ensured high profile guests private information is protected.
Education
Diploma of Arts - Music Production
2020 - Collarts - Australian College of Arts
South Melbourne/Collingwood/Brunswick, VICDiploma of Events - Event Management
2016 - William Angliss Institute
Melbourne, VICCertificate III in Tourism (Specialising in Events) - Event Management
2015 - William Angliss Institute
Melbourne, VICSkills
- Flexible
- Creative
- Customer service
- Attention to detail
- Event coordination
- Collaborative teamwork
- Scheduling appointments
- Momentus (formerly EBMS)
- Organisation and efficiency
Hobbies
- Hosting events and baking
- Planning, scheduling and creating travel itineraries
- Watching behind the scenes music performances/concerts
- Arts and crafts projects
(RoLife building, paint, macrame etc)
- Learning how to use power-tools to refurbish furniture
- Learning social media video editing on Canva
References
Given upon request
Hands-On Experience
Shadow Shifts - Arena Concerts
Event Coordinator/EPM Support:
- Gang Of Youths
Sector Supervisor:
- Dua Lipa - Rod Laver Arena
- Flume - John Cain Arena
Zone Manager Support:
- DREAMHACK - CENTREPIECE
-
Tour VIP Functions & Merchandise Outlet
Event Planner/Leader:
- Andrea Boccelli - Australian
- BLACKPINK - BORNPINK
- Jonas Brothers - The Tour
- Kevin Hart - Reality Check
- Sting - My Songs
- TWICE - Ready To Be
- Wu-Tang Clan & Nas -
N.Y. State of Mind & more!
-
Australian Open 2023 - 2025
M&OP Workforce Support/Supervisor:
- Central Sign On
- Patron Services
-
Volunteering
Event Coordinator Assistant:
- 2x TAA Awards Night -
(Grand Hyatt Melbourne and The Palladium Crown)
Timeline
Corporate Guest Services and Merchandise Seller
Melbourne Park
07.2024 - Current
Event Coordinator - CENTREPIECE
Melbourne Park
05.2022 - 06.2024
Gym Receptionist/Administration/Sales Assistant
Grand Hyatt Melbourne
08.2018 - 05.2022
Events Wait Attendant
Grand Hyatt Melbourne
09.2016 - 08.2018
Event Wait Attendant
Showtime Event Group
07.2016 - 02.2019
Diploma of Arts - Music Production
2020 - Collarts - Australian College of Arts
Diploma of Events - Event Management
2016 - William Angliss Institute
Certificate III in Tourism (Specialising in Events) - Event Management
2015 - William Angliss Institute