Lisa-Natalia Lepore
Assistant
Thornbury
Summary
In previous roles', honed abilities in client facing industries, case management, property management, design, nursing, and customer service.
I bring a fresh perspective and strong commitment to the quality and success of an organisation ready to help achieve company goals. I am detail-oriented with exceptional communication and project management skills and have a proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.
I have a strong can-do attitude, am an innovative problem solver, professional, friendly with the ability to develop warm relationships with staff and clients.
Overview
20
20
years of professional experience
10
10
years of post-secondary education
Work History
Personal Caregiver
Self Employed Services
Thornbury, VIC
05.2024 - Current
- Caring responsibilities for family member with Dementia (Mother)
- Assisted with the delivery and monitoring individual lifestyle activities and therapies as needed
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided respite care for family caregivers, allowing them to take breaks and focus on personal needs while maintaining a high level of care for their loved one.
- Leisure activities include music therapy, cooking and dancing.
- Provided safe mobility support to help patients move around personal and public spaces.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Monitored progress and documented patient health status changes to keep care team updated.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Maintained clean, safe, and well-organized patient environment.
SHOWROOM SALES ASSISTANT
Schots Home Emporium
Clifton Hill , Vic
06.2022 - 05.2024
- Worked within a large team of 20 spanning over 5 different departments
- Diversified role and was team Social organiser for various social and seasonal events.
- Independently wrote systems operations manual for POS system Pronto.
- Curated architectural style guide to cohesively promote products to customers and educate on historical periods.
- Responded to and prioritised high volume of phone calls, emails and walk-in enquiries.
- Developed strong rapport with customers and created positive impression of business resulting in repeat business and referrals.
- Coordinated special orders for customers, ensuring timely delivery while maintaining clear communication throughout process
- Resolved customer complaints and issues in a direct and professional manner
- Met and exceeded daily sales, individual and team targets
- Order processing using multiple systems Daily data entry and analysis across multiple systems TS Pos Pronto, Magento & Zen Desk, and all Word programs
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
- Performed cash, card, and check transactions to complete customer purchases.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
- Developed comprehensive product expertise to accurately address customer inquiries about various features, benefits, pricing options.
VENUE CO_ORDINATOR - Casual
Victorian Curriculum Assessment Authority
Camberwell , VIC
01.2002 - 01.2021
- Ensured 40 + teachers are using currently accredited VCE VM study designs and VPC curriculum designs
- Ensured students were provided with clear, written details of both the VCAA rules and the school’s rules and procedures, including rules for authentication of school-based assessment
- Developed an internal audit process to ensure that data held on VASS is true and accurate
- Ran 30 + student full detail reports and eligibility reports on VASS system
- Reviewed and revise individual student programs
- Evidence held securely for audit processes.
- Maximized venue utilization with strategic scheduling and space allocation.
- Adhered to safety regulations during all events, minimizing risk and ensuring guest comfort throughout their stay at the venue.
CREATIVE DIRECTOR
LOVE BNB
Thornbury , Victoria
01.2016 - 01.2020
- Owner & Creative Director of short-term leasing rental properties and listing them on short term leasing platforms Air BNB Booking.com Stayz
- Managed and styled 6 properties in Melbourne, UK and Spain
- Developed strategic communication and marketing plans.
- Enhanced brand recognition by developing innovative marketing campaigns and visually compelling designs.
- Built strong relationships with clients, leading to long-term partnerships and repeat business opportunities.
- Drove innovation by staying current on industry trends and incorporating new ideas into design work.
- Formulated and monitored budgets to manage expenses and control costs.
- Implemented data-driven design strategies, resulting in more effective marketing materials.
- Enhanced digital presence through oversight of website redesign, focusing on user experience and aesthetics.
- Implemented design software and technologies, significantly improving project efficiency and output quality.
- Boosted team creativity and productivity by implementing collaborative workshops and regular brainstorming sessions.
- Championed use of sustainable materials and practices in product design, aligning with corporate social responsibility goals and consumer expectations.
- Designed website and layouts into prepress files for offset, web and digital printing.
- Analyzed data and metrics to measure success of campaigns and adjust strategies accordingly.
- Managed online, phone and face-to-face relationships through timely and effective communication
- Sourced current leasing agreements and legislation and insurance
LIVE-IN CASE MANAGER
Balgo Indigenous Community
Halls Creek , WA
01.2016 - 01.2019
- Maintained accurate documentation for 4 women's cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Administered daily medication
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Facilitated workshops on life skills, contributing to improved quality of clients.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Participated in community events to promote services and engage with public.
- Partnered with local organizations to expand access to social and community services.
- Developed and implemented care plans for staff.
SUPPORT WORKER/Front Desk Receptionist
Wesley Mission Victoria
Footscray, Victoria
01.2015 - 01.2016
- Helped 20 + clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
- Kept clients engaged in social networks and communities for personal health and growth.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Advocated for client rights and needs within broader social services system, ensuring their voices were heard and acted upon.
DAY & NIGHT DUTY NURSE ASSISTANT
Jewish Care Victoria
05.2010 - 08.2012
- Demonstrated strong teamwork skills when working alongside fellow nurse assistants, nurses, physicians and other healthcare professionals striving towards common goals centered around providing high-quality care tailored specifically towards meeting individual patient needs as they arise throughout course treatment process.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Administered medications as prescribed, maintaining accuracy and ensuring patient safety.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Improved patient care by assisting nurses with daily tasks and providing compassionate support to patients.
- Maintained accurate documentation of patient records, contributing to efficient communication among healthcare team members.
- Ensured continuity of care through effective handover communication between shifts, detailing critical information about each patient''s current status, recent changes in condition or treatment plans that may require special attention from incoming staff members taking over responsibility for their care upon arrival at work each day.
- Assisted in wound care management, following established procedures to minimize risk of infection and promote proper healing.
- Enhanced patient satisfaction by ensuring a comfortable environment during their stay in the healthcare facility.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Provided emotional support to patients and their families during times of stress or illness, fostering a positive healing environment.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Supported needs of 50 + residents under long-term care.
COMMUNITY SUPPORT WORKER - Ongoing Casual
City of Melbourne
02.2006 - 06.2010
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Contributed to continuous improvement of support services by participating in training and professional development opportunities.
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Fostered safe and inclusive environment for group discussions, enabling participants to share experiences and strategies for coping.
- Enhanced client life skills through development and implementation of educational programs and activities.
- Organized recreational activities that fostered positive social interactions and improved overall client satisfaction.
- Collaborated with multidisciplinary teams to ensure seamless delivery of community support services and optimal client outcomes.
NURSE ASSISTANT
Southlands Hospital
05.2006 - 08.2007
- Administered medications as prescribed, maintaining accuracy and ensuring patient safety.
- Checked and monitored 30 + patients vitals such as temperature, blood pressure, and blood sugar levels.
- Mainly worked in Palliative, Post op and Pre op wards
- Maintained accurate documentation of patient records, contributing to efficient communication among healthcare team members.
- Improved patient care by assisting nurses with daily tasks and providing compassionate support to patients.
- Monitored vital signs for early detection of potential health issues, enabling timely intervention from medical staff.
- Ensured continuity of care through effective handover communication between shifts, detailing critical information about each patient''s current status, recent changes in condition or treatment plans that may require special attention from incoming staff members taking over responsibility for their care upon arrival at work each day.
Education
Interior Design
Melbourne Polytechnic
Preston, VIC 06.2021 - Current
Skills
MS Word Excel Sketch Up TS POS Pronto
Problem Solving Data Visualization Critical Thinking Team Leadership Excellent Communication Strong Analytical Skills Decision Making Project Management Strategic Planning Process Improvement Problem Solving
First aid and safety
Empathy and patience
Collaborative Teamwork
Cross-cultural communication
Cultural Awareness
Achievementsvolunteerexperience
- Completion of The Camino de Santiago Pilgrimage – Spain 2019
- Other languages read write and speak Italian
References
on request or a interview stage.
Timeline
Personal Caregiver
Self Employed Services
05.2024 - Current
SHOWROOM SALES ASSISTANT
Schots Home Emporium
06.2022 - 05.2024
Interior Design
Melbourne Polytechnic
06.2021 - Current
CREATIVE DIRECTOR
LOVE BNB
01.2016 - 01.2020
LIVE-IN CASE MANAGER
Balgo Indigenous Community
01.2016 - 01.2019
SUPPORT WORKER/Front Desk Receptionist
Wesley Mission Victoria
01.2015 - 01.2016
DAY & NIGHT DUTY NURSE ASSISTANT
Jewish Care Victoria
05.2010 - 08.2012
NURSE ASSISTANT
Southlands Hospital
05.2006 - 08.2007
COMMUNITY SUPPORT WORKER - Ongoing Casual
City of Melbourne
02.2006 - 06.2010
VENUE CO_ORDINATOR - Casual
Victorian Curriculum Assessment Authority
01.2002 - 01.2021