Lo HSUAN YA (Marit)

• Delivered consistent, high-quality customer experiences in a busy café environment.
• Handled multitasking and pressure with ease while keeping a positive, engaging approach.
• Assisted with upselling food and drink options to increase sales.
• Built regular customer base through friendly and reliable service.

• Built strong rapport with clients and offered personalised service, leading to word-of-mouth referrals.
• Handled social media inquiries and appointment coordination professionally.
• Gained confidence in client communication and service delivery.

• Supported event coordination and front-line customer engagement roles.
• Worked across weddings, pop-ups, and private events, requiring excellent adaptability and presentation.
• Frequently praised for professionalism and strong team spirit.

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.