Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lo Kai Yeung

Summary

Dynamic customer service professional with extensive experience at HKT, excelling in complaint resolution and customer satisfaction. Proven ability in relationship building and product sales, leveraging strong communication skills in Cantonese, English and Mandarin. Recognized for enhancing customer engagement and effectively managing diverse client needs.

Experienced with customer service management, including efficient resolution of client concerns. Utilizes communication and problem-solving skills to enhance customer satisfaction. Track record of fostering positive interactions and maintaining high service standards.

Overview

14
14
years of professional experience

Work History

Supervisor

W Cosmetics
02.2022 - 07.2025
  • Coordinated inventory management, optimizing stock levels and reducing waste.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Strengthened communication skills through regular interactions with others.

Customer Service Executive

HKT
05.2018 - 11.2020
  • Handled customer inquiries and complaints, ensuring timely resolution and satisfaction.
  • Provided product information and support through multiple communication channels.

Team Manager

Prudential Insurance
09.2015 - 04.2018

Skills in communicating with different type of people, Handling general customer needs, Processing claims and other matters.y

Senior Sales Associate

Anges B
04.2014 - 07.2015

Here I learned to sell more expensive products than before, got to know more different types of customers, and learned how to solve complaints.

Senior Sales Associate

G2000 Limited
09.2011 - 03.2014

It was my first job and I started to meet customers, Here I learned sales skills, teamwork.

Education

Cookery & Hospitality Management

Queensford College
Sydney, Australia
03.2025

High School

Sheung Shui Government Secondary School
Hong Kong
07.2009

Skills

  • Spoken English
  • Spoken Mandarin
  • Team collaboration
  • Customer engagement
  • Customer relationship management
  • Complaint handling
  • Product sales
  • Relationship building
  • Online chat and email
  • Call center experience

Languages

Chinese (Mandarin)
Full Professional
Chinese (Cantonese)
Native or Bilingual
English
Professional Working

Timeline

Supervisor

W Cosmetics
02.2022 - 07.2025

Customer Service Executive

HKT
05.2018 - 11.2020

Team Manager

Prudential Insurance
09.2015 - 04.2018

Senior Sales Associate

Anges B
04.2014 - 07.2015

Senior Sales Associate

G2000 Limited
09.2011 - 03.2014

Cookery & Hospitality Management

Queensford College

High School

Sheung Shui Government Secondary School
Lo Kai Yeung