Dynamic customer service professional with extensive experience at HKT, excelling in complaint resolution and customer satisfaction. Proven ability in relationship building and product sales, leveraging strong communication skills in Cantonese, English and Mandarin. Recognized for enhancing customer engagement and effectively managing diverse client needs.
Experienced with customer service management, including efficient resolution of client concerns. Utilizes communication and problem-solving skills to enhance customer satisfaction. Track record of fostering positive interactions and maintaining high service standards.
Skills in communicating with different type of people, Handling general customer needs, Processing claims and other matters.y
Here I learned to sell more expensive products than before, got to know more different types of customers, and learned how to solve complaints.
It was my first job and I started to meet customers, Here I learned sales skills, teamwork.