Loaan Smith
Sydney
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
18
18
years of professional experience
Work History
Head Office Receptionist/Logistics & Finance Admin Assistant (temp Assignment Through Qube Recruitment)
Hermès Australia
03.2022 - 06.2023
- Duties included managing the reception area, providing a polite and professional service to all guests, managing the head office phoneline, answering emails, managing boardroom bookings, stationery and beverage orders for all national stores, kitchen and stationery replenishment, coordinating with external labourers for any building/facilities repairs, coordinating interstate travel for all national staff members and guests, providing support for events, organising local and interstate couriers, assisting the PA, HR Manager and Finance team with any ad hoc duties, assisting the Logistics Manager with producing all national CITES permits.
Receptionist/Admin Assistant (temp Assignment Through Coadys Recruitment)
The Balnaves Foundation
08.2022 - 12.2022
- Duties included managing the front area, providing a polite and professional service to all guests, managing the head office phoneline, answering emails, proof reading proposals, stationery and kitchen orders, binding, laminating and any ad hoc duties.
Receptionist/P.A/Facilities Management (temp Assignment Through Rubicor)
Universal Music Australia
08.2017 - 06.2021
- Duties included managing the front area, providing a polite and professional service to all guests, managing the busy switchboard, answering emails, diary management for Senior Directors and personally communicating reminders in advance for all meetings, stationery orders for entire company, kitchen and stationery replenishment, coordinating with external labourers for any building/facilities repairs, providing support for events, any ad hoc duties
Receptionist (temp assignment through Rubicor)
The Iconic
07.2016 - 06.2017
- Duties included managing the front area, meeting and greeting guests, managing the meeting room’s calendar, distributing incoming mail, kitchen replenishment.
Head Office Customer Service Representative/Marketing Assistant
Hello Molly Fashions
08.2014 - 08.2015
- Duties included answering customer emails via Zendesk, answering the customer service phone line, processing returned orders via Magento, assisting the Stylist with clothing photo shoots, assisting with photo shoots for social media, finding images for social media, assisting clients in the showroom, assisting the Creative Manager with ad hoc Marketing duties.
Head Office Receptionist/Administrator/ Customer Service Coordinator (Temp position)
Max Fashions
11.2013 - 02.2014
- Duties included customer emails and queries via MS Outlook, answering the customer service 0800 phone line, coordinating all customer phone purchase orders, all NZ retail stores and office stationery management, handling all 36 NZ retail stores questions and queries, managing incoming and outgoing mail, data entry using WEP (in-house program) and MS Office, setting up meeting rooms, organising catering, greeting office guests, assisting the Online Coordinator with website content, PA services for the CEO.
Hair Salon Floor Manager/Receptionist
Dry and Tea
09.2011 - 11.2013
- Duties included front-of-house customer service, POS operation, administration tasks using MS Office, managing and delegating staff, stock ordering, staff rostering and time sheets, calendar management and daily compiling of reports and figures using Kitomba
- As the Floor Manager I was in charge of booking all appointments correctly and making sure the day ran smoothly
- I was also the first and last point of contact for all customers and needed to have a high level of professionalism and presentation at all times.
Hair Salon Receptionist
Toni and Guy
03.2009 - 08.2011
- Duties included customer service, money handling, POS operation, organising and confirming appointments, diary management, typing and compiling reports using the Salon Genius program and MS Excel, monitoring and collation of time sheets and banking
- As the first point of contact for customers, I had to be friendly and well presented at all times
- I was also in charge of all the staff members schedules and correlating their appointments.
3.I.C Fashion Retail Sales Assistant
Sussan LTD, Newmarket
02.2005 - 02.2009
- Duties included customer service, money handling, POS operation, visual merchandising, accessories merchandising design and management, stock management, end of day banking and compiling weekly reports
- I was also in charge of the store two days a week and received a gold, silver and two bronze awards for my excellent sales and customer service.
Skills
- Immaculate personal presentation
- Polite and professional telephone manner
- Outstanding written and verbal communication skills
- Time management abilities
- Exceptional organisational and scheduling skills
- Creative thinker with the ability to adapt to any challenge
- Experience in MS Office, Kitomba, WEP, Zendesk, Magento and Salon Genius
- Works well under pressure with a proven ability in problem solving
References
References can be produced upon request
Timeline
Receptionist/Admin Assistant (temp Assignment Through Coadys Recruitment)
The Balnaves Foundation
08.2022 - 12.2022
Head Office Receptionist/Logistics & Finance Admin Assistant (temp Assignment Through Qube Recruitment)
Hermès Australia
03.2022 - 06.2023
Receptionist/P.A/Facilities Management (temp Assignment Through Rubicor)
Universal Music Australia
08.2017 - 06.2021
Receptionist (temp assignment through Rubicor)
The Iconic
07.2016 - 06.2017
Head Office Customer Service Representative/Marketing Assistant
Hello Molly Fashions
08.2014 - 08.2015
Head Office Receptionist/Administrator/ Customer Service Coordinator (Temp position)
Max Fashions
11.2013 - 02.2014
Hair Salon Floor Manager/Receptionist
Dry and Tea
09.2011 - 11.2013
Hair Salon Receptionist
Toni and Guy
03.2009 - 08.2011
3.I.C Fashion Retail Sales Assistant
Sussan LTD, Newmarket
02.2005 - 02.2009
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