Loaan Smith

• Duties included managing the reception area, providing a polite and professional service to all guests, managing the head office phoneline, answering emails, managing boardroom bookings, stationery and beverage orders for all national stores, kitchen and stationery replenishment, coordinating with external labourers for any building/facilities repairs, coordinating interstate travel for all national staff members and guests, providing support for events, organising local and interstate couriers, assisting the PA, HR Manager and Finance team with any ad hoc duties, assisting the Logistics Manager with producing all national CITES permits.

Duties included managing the reception area, providing a polite and professional service to all guests, managing the head office phoneline, answering emails, proof reading proposals, stationery and kitchen orders, binding, laminating and any ad hoc duties.

• Duties included managing front desk, ensuring professional guest service and efficient communication. Handling the switchboard and email inquiries, maintaining seamless office operations. Coordinated directors' schedules, ensuring timely meeting reminders and preparations. Oversaw company-wide stationery and kitchen supplies, ensuring consistent availability. Collaborated with external labourers for building repairs, enhancing facility functionality.

Duties included welcoming guests, ensuring a professional front area experience. Coordinating meeting room schedules for seamless operation. Mail distribution and maintaining kitchen supplies efficiently

• Duties included answering customer emails via Zendesk, answering the customer service phone line, processing returned orders via Magento, assisting the Stylist with clothing photo shoots, assisting with photo shoots for social media, finding images for social media, assisting clients in the showroom, assisting the Creative Manager with ad hoc Marketing duties.

• Duties included customer emails and queries via MS Outlook, answering the customer service 0800 phone line, coordinating all customer phone purchase orders, all NZ retail stores and office stationery management, handling all 36 NZ retail stores questions and queries, managing incoming and outgoing mail, data entry using WEP (in-house program) and MS Office, setting up meeting rooms, organising catering, greeting office guests, assisting the Online Coordinator with website content, PA services for the CEO.

• Duties included front-of-house customer service, POS operation, administration tasks using MS Office, managing and delegating staff, stock ordering, staff rostering and time sheets, calendar management and daily compiling of reports and figures using Kitomba
• As the Floor Manager I was in charge of booking all appointments correctly and making sure the day ran smoothly
• I was also the first and last point of contact for all customers and needed to have a high level of professionalism and presentation at all times.

• Duties included customer service, money handling, POS operation, organising and confirming appointments, diary management, typing and compiling reports using the Salon Genius program and MS Excel, monitoring and collation of time sheets and banking
• As the first point of contact for customers, I had to be friendly and well presented at all times
• I was also in charge of all the staff members schedules and correlating their appointments.

• Duties included customer service, money handling, POS operation, visual merchandising, accessories merchandising design and management, stock management, end of day banking and compiling weekly reports
• I was also in charge of the store two days a week and received a gold, silver and two bronze awards for my excellent sales and customer service.