LOA RAKA ONZEM
Gold Coast,QLD
Summary
Human Resources professional with strong track record in driving HR initiatives and fostering positive workplace environments. Expertise in talent acquisition, employee relations, and performance management. Focused on team collaboration and achieving results. Known for adaptability and reliability in dynamic settings. Skilled in conflict resolution, compliance, and strategic HR planning.
Overview
19
19
years of professional experience
Work History
Currently Studying Information Technology
ACIT
07.2024 - 06.2026
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Senior HR Advisor
Wood Group PNG Ltd
05.2019 - 06.2024
- Provision of advice and support to key stakeholders on HR policies, procedures and employment legislation, including performance management, capability, discipline and grievance
- Act as a focal point for all stakeholders regarding any issues relating to conditions of employment, salary, benefits and employee relations
- Proactively case manage more complex live employee relations issues
- Provide guidance and assist with redeployment and layoff/redundancy projects
- Conduct payroll investigations, manage overpayments/underpayments in line with the requirements of applicable processes
- Conduct exit interviews
- Undertake offshore and site visits as required
- Support and assist all HR projects
- Undertake on-call and emergency response duties as and when required
- Participates in the resourcing process, discussing requirements with line managers, and conducting interviews for priority/key roles
- Assists in career development, discussing career paths with line managers and recommending suitable candidates for promotion
- Supports proactive people development, discussing career paths and development needs with line managers, providing guidance on development and performance interventions, and recommending suitable candidates for promotion or training
- Investigates and resolves day-to-day employee relations problems, either directly or through advice to line management
- Investigates and advises both management and employees on personnel matters, preparing briefing papers as required
- Collect and manipulate data sets and analyse trends and arising issues
- Supervises the preparation of supporting paperwork and subsequent filing
- Streamlined HR processes for increased efficiency and reduced administrative workload.
- Conducted thorough workforce analyses to identify skill gaps and address future staffing needs proactively.
- Enhanced employee engagement by implementing innovative HR policies and initiatives.
- Facilitated conflict resolution among team members, promoting collaboration and teamwork.
- Spearheaded diversity and inclusion initiatives to create an inclusive workplace environment for all employees.
- Managed performance evaluation programs, ensuring fair assessments and career advancement opportunities for employees.
- Oversaw benefits administration, ensuring accurate enrollment and timely processing of claims.
- Evaluated compensation packages regularly to maintain competitiveness in the market while adhering to budget constraints.
- Ensured accurate payroll processing by working closely with finance departments to resolve discrepancies promptly.
- Implemented successful onboarding programs to acclimate new hires with company culture and expectations quickly.
- Created systems for tracking employee data accurately, resulting in efficient reporting capabilities for decision-making purposes.
- Maintained compliance with labor laws, reducing legal risks associated with employment practices within the organization.
- Coordinated employment offers with management and extended offers to selected candidates.
- Reviewed human resources paperwork for accuracy and completeness.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Created and implemented forward-thinking initiatives to improve employee engagement.
HR Coordinator
Wood Group PNG Ltd
04.2020 - 06.2023
- Assists the relevant HR team with planning and delivery of specific work activities
- Support HR activities as required in support of the employee life-cycle
- Support line managers with basic HR activity and queries
- Coordinates events/HR programmes as required, ensuring relevant stakeholders are kept informed of progress
- Maintained human resources information system and kept employee files up to date and accurate.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Assisted in payroll processing, ensuring accurate compensation for all employees based on hours worked and applicable deductions.
- Streamlined HR processes for increased efficiency, reducing time spent on administrative tasks.
- Reviewed human resources paperwork for accuracy and completeness.
- Enhanced company culture by organizing team-building events and professional development opportunities.
- Maintained accurate employee records in HRIS systems, enabling efficient data retrieval for reporting purposes.
- Supported human resources staff with new hire orientations and monthly departmental meetings.
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Evaluated timecards for accuracy on regular and overtime hours.
- Reduced time-to-hire by optimizing interview scheduling processes, leading to faster decision making.
- Acted as a liaison between employees and management during periods of organizational change, providing guidance and support throughout the transition process.
- Increased compliance with labor laws by conducting regular audits of HR policies and procedures.
- Conducted exit interviews to gather valuable insights into areas for improvement within the organization.
- Collaborated with department heads to identify staffing needs and develop job descriptions tailored to specific roles.
Work Permit and Visa Lead
Wood Group PNG Ltd
05.2019 - 03.2020
HR consultant
Freelancer
09.2016 - 02.2019
- Provide advice relating to Employment of Non-Citizens (work permits and visas) and Employment of Citizens (recruitment)
Global Mobility Manager (Registered Employment Agent)
Air Energi Pacifica
01.2015 - 08.2016
- Managing global mobility consultant compliance, service delivery for all client/contractor contracts, logistical support and processing of work permits and visas
- Ensuring that the global mobility support across various function groups within Air Energi, are providing clients and contractors with a professional level of service to which Air Energi has built its reputation
- Also required to actively develop service delivery and promote into new business
Migration Services Manager (Registered Employment Agent)
Air Energi Pacifica
05.2011 - 01.2015
- Proactively working with internal customers, client companies, building relationships with new and existing businesses and managing the processing of work permits and visas by subordinates on a timely basis
- Ensuring that client feedback is accurate and regular
- Providing activity reports and lodged with relevant person for timely update of our internal reporting system
- Overall accountability for assigned accounts, manage and grow existing and new clients
- Taking proactive measures to enhance asset quality and ensure service quality to customers are maintained
Migration Services Consultant / Registered Employment Agent
JDA Wokman Ltd
03.2008 - 05.2011
- Assisting clients with information pertaining to specific requirements and processes involved in obtaining work permits, visas and passports
- Liaising with the Department of Labour and Industrial Relations and Immigration and Citizenship Services regarding work permits, visas and passports issues
- Providing advice on PNG Labour Laws, work permits and employment visas requirements and issues
- Liaising with PNG Missions abroad regarding visa requirements and transmission of visa authorities
- Compiling documentation for work permit, employment visa and other visas and passport applications
- Compiling three year training plans for new companies and existing companies’ renewal as per the NEC 1989 policy requirement
- Compiling documentation for professional membership (i.e
- IEPNG, CPA, etc...)
- Organise Australian, New Zealand, Taiwan, etc..
- Visas (Tourist, Business, etc…) for Nationals and Expatriates
- Providing weekly progressive reports to clients as well as maintaining a weekly internal report
- Report and update the CPS (a database the JDA Wokman Ltd is using) for clients / companies personals
- Report to Team Leader during Work Permits & Immigration Weekly meetings, the progress or status on client / company reports
- Conduct on the job training for new personnel joining the work permit & visa section
- Recommend and give advises to colleagues re work permits, visas and professional membership applications
- Recommend and give advises to clients re work permits, visas and professional membership requirements
- Raise payments in terms of actioning invoices and raising cheques
- Act as a Supervisor while the supervisor is away on leave
Work Permits & Immigration Consultant
Ok Tedi Mining Ltd
11.2007 - 03.2008
- Liaising with personnel’s on Site through email, telephone and fax
- Liaising with Superiors in HR Office Tabubil for work permits / visas and passports status reports on Ok Tedi Mining Projects and Ok Tedi Mining Operations
- Cooperating with HR - POM Office Team for organising company's day to day lodgements and follow ups of work permits and visas
- Liaising with Department of Industrial Relations for company's Long Term and Short Term non - citizen Employees work permits
- Liaising with Department of Immigration and Citizenship Division for company's Long Term visas, Short Term Visas and PNG Passports
Work Permits & Immigration Support Officer
JDA Wokman Ltd
08.2007 - 11.2007
- Communicating with customers and clients through telephone and emails
- Networking with Department of Industrial Relations for clients work permits, training & Localisation Programme reports and short- term work permits
- Networking with Department of Immigration and Citizenship Division for clients work permits, passports and visas
- Preparation of clients work permit forms
- Ensuring that all work permit forms are completed and signed
- Ensuring that all important requirements are fulfilled
- Ensuring that all applications are lodged on time
- Following up on work permits/visa approvals in their respective departments for clients
- Keeping records of work permits, visas and expiry dates for clients
- Arranging Maintenance guarantee Certificates with Insurance companies for the clients
Contracting / Recruiting Support Officer
JDA Wokman Ltd
01.2007 - 08.2007
- Making sure welfare of Contractors, placed by JDA Wokman at oil rigs, is well looked after
- Liaising with airlines & hotels staff for contractors travel & accommodation
- Opening bank accounts for new contractors
- Dealing with contractors’ salary & contractual issues
- In constant contact with rig site admin officers & rig supervisors for any queries regarding our contractors
- Doing thorough database candidate searches on our clients behalf so that suitable candidates that meet their requirements are contracted / placed for jobs
Education
Cert IV & Advanced Diploma in Information Tech - Information Technology
Australian College of Information Techology
Gold Coast, QLD07-2026
Bachelor of Business Management - Human Resource Management (Professional Studies)
University of Papua New Guinea
01.2015
Applied Science - Incomplete
University of Technology
01.2006
Grade 12 Certificate -
Port Moresby National High School
01.2005
Skills
- HR policies and procedures
- HRIS expertise
- Job descriptions
- Performance appraisals
- HR analytics
- Diversity and inclusion
- Payroll management
- Onboarding and orientation
- Employment law
- Time management
Languages
English
very fluent
References
- Dickson Terupo – P&O Manager
- Dean Neilson – In Country Manager
- Jeff Haines – In Country Manager
- Damien Carolan – HSE Manager
Hobbies and Interests
- Reading
- Cooking
- Travelling
- Socializing with family and friends
Personal Information
- Date of Birth: 09/17/86
- Gender: Female
- Nationality: Papua New Guinean
Timeline
Currently Studying Information Technology
ACIT
07.2024 - 06.2026
HR Coordinator
Wood Group PNG Ltd
04.2020 - 06.2023
Senior HR Advisor
Wood Group PNG Ltd
05.2019 - 06.2024
Work Permit and Visa Lead
Wood Group PNG Ltd
05.2019 - 03.2020
HR consultant
Freelancer
09.2016 - 02.2019
Global Mobility Manager (Registered Employment Agent)
Air Energi Pacifica
01.2015 - 08.2016
Migration Services Manager (Registered Employment Agent)
Air Energi Pacifica
05.2011 - 01.2015
Migration Services Consultant / Registered Employment Agent
JDA Wokman Ltd
03.2008 - 05.2011
Work Permits & Immigration Consultant
Ok Tedi Mining Ltd
11.2007 - 03.2008
Work Permits & Immigration Support Officer
JDA Wokman Ltd
08.2007 - 11.2007
Contracting / Recruiting Support Officer
JDA Wokman Ltd
01.2007 - 08.2007
Bachelor of Business Management - Human Resource Management (Professional Studies)
University of Papua New Guinea
Applied Science - Incomplete
University of Technology
Grade 12 Certificate -
Port Moresby National High School
Cert IV & Advanced Diploma in Information Tech - Information Technology
Australian College of Information Techology
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