Lobzang Tshering
Information Technology Officer
Perth
Summary
Dynamic Information Technology Officer with a proven track record at Bank of Bhutan Ltd, excelling in Information Security and project management. Spearheaded the implementation of robust security policies and led training for over 500 employees. Proficient in SQL data analysis and known for exceptional problem-solving and interpersonal communication skills.
Overview
8
8
years of professional experience
Work History
Information Technology Officer
Bank of Bhutan Ltd
Thimphu, Thimphu
11.2012 - 02.2019
- Coordinated the Information Security Unit to ensure the confidentiality, integrity, arid availability of the Bank's data.
- Devised enforceable Information Security policies and procedures, in line with ISO 27001 ISMS, to meet organizational goals, and regulatory and legal obligations.
- Managed Information Security activities by investigating, evaluating, procuring, and implementing new system and software solutions and by collaborating with the relevant clients and stakeholders.
- Developed and organised advocacy on Information Security and formal trainings classes for over 1000 employees of the Bank across more than 30 regional offices in Bhutan.
- Coordinated cyber-attack simulation test and modelling on Information Security to recommend and adopt business practices on strengthening the system security.
- Examined the Bank's business work procedures and practices on core systems and contributed to the development of system software solutions.
- Analysed data using SQL DML (Data Manipulation Language) queries to access, read, manipulate, and explore the Bank's database and generate reports and insights to drive forward informed decision-making processes.
- Provided on-site and remote technical, functional, and operational support of the Bank's Core Banking System, TCS BaNCS, and the applications used by the Bank.
- Administered user access control for the Bank's Core Banking System in collaboration with the relevant internal departments.
- Performed installation, configuration, patch deployments, updates and upgrades of the Core Banking System, Internet & SMS Banking, Mobile Banking (mBoB) and the software applications used by the Bank.
- Implemented the Information Technology Disaster Recovery Plan to ensure that Core Banking software, system network and data are available on the disaster recovery site at all times.
- Coordinated with external collaborators and other private vendors to ensure the functionality, inter-operability, and continuous running of the banking systems for 24/7.
- Designed computer networks, including local area networks (LANs), wide area networks (WANs), and wireless networks for the Bank and its branches across Bhutan.
- Configured network infrastructure, including routers, switches, firewalls,Servers
- servers to ensure proper installation and integration of the Bank's network components and connectivity, and performed network testing and troubleshooting.
- Managed and administered the Bank's computer systems, servers
- systems, databases, and other software applications like Intranet Portal, Human Resource Management information system (HRMIS), Bugzilla, Trend Micro, Mobile Banking (mBoB).
- Maintained network security measures to protect the Bank's data and systems from unauthorized access, malware, and other threats by implementing firewalls, intrusion detection systems, virtual private networks (VPNs), and security policies.
- Collaborated with relevant stakeholders to ensure seamless integration and operation of network and system components and provided technical support and assisted end-users in resolving network issues.
- Provided guidance, support and consultation on Information Technology solutions and assisted system decision making to more than 1000 employees through remote sessions and direct desk-side engagements.
- performance of the Bank's product and services.
- • Troubleshoot system failures and bugs on local and remote computers and provided solutions to restore functionality; formatting and reinstalling OS, upgrading RAM, backup and recovery solution and fine-tuning PCs.
- • Analyzed requirements for computer and peripheral devices and determined current configuration requirements to prepare specifications to facilitate hardware acquisitions.
- • Assisted employees with use and configuration of Microsoft Office Productivity Tools, Adobe apps, and the applications used by the Bank.
IT Officer
Yangkhor IT Solutions
Thimphu, Thimphu
11.2010 - 05.2012
- Built, repaired and installed computer-related hardware based on deployment procedures for 10 to 15 clients and customers on daily basis.
- Oversaw daily performance of computer systems and immediately responded to clients issues to keep network up and running.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Managed vendor relationships, negotiating contracts to secure cost-effective solutions for the company''s IT needs.
- Managed company's project on different locations.
- Helped implement video conference technology on various government agencies.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
Education
Bachelor of Computer Applications -
Sikkim Manipal University
Sikkim,India 04.2001 -
Class XII -
Zhemgang Higher Secondary School
Zhemgang, Bhutan 04.2001 -
Class X -
Zhemgang Higher Secondary School
Zhemgang, Bhutan 04.2001 -
Skills
System Administration
Network Monitoring
Troubleshooting
Data Analysis
Physical Security
Information Security
SQL queries
Customer Service
Teamwork
Time Management
Problem Solving
REFEREE
Name: Mr Sangum Chhetri
Title: Chief, ICT & Digital Banking, Bank of Bhutan Limited, Thimphu, Bhutan 11001
Email: sangumchhetri@bobbt
Phone no: 00975 2 334333 (o) and 00975 17732455 (m)
Timeline
Information Technology Officer
Bank of Bhutan Ltd
11.2012 - 02.2019
IT Officer
Yangkhor IT Solutions
11.2010 - 05.2012
Bachelor of Computer Applications -
Sikkim Manipal University
04.2001 -
Class XII -
Zhemgang Higher Secondary School
04.2001 -
Class X -
Zhemgang Higher Secondary School
04.2001 -
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