Loc Nguyen

CARRAVELLE

01.2013 - 01.2016

Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
Enhanced guest satisfaction by providing thorough and timely room cleaning services.
Engaged with guests on room requirements and amenities to promote overall satisfaction.
Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
Assisted housekeeping management with inventory control, reducing wastage and ensuring adequate supplies for daily tasks.
Checked appliances in guest rooms to determine good working order.
Received recognition for exceptional attention to detail while performing room inspections prior to guest arrival.
Performed laundry duties for improved efficiency and faster room turnover times.
Collaborated with front desk staff to address guest concerns, ensuring swift resolutions and overall satisfaction.
Responded to guest requests for assistance, toiletries, and personal care items.