Summary
Overview
Work History
Education
Skills
Timeline
Generic

Loc Nguyen

Melbourne,Victoria

Summary

Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.

Overview

7
7
years of professional experience

Work History

Supervisor

Family Business
03.2023 - Current
  • Improved customer satisfaction by addressing concerns promptly and providing exceptional service.
  • Developed strong relationships with vendors to ensure timely product delivery and improve stock availability.
  • Managed staff scheduling, ensuring optimal coverage during peak hours and reducing labor costs.
  • Monitored product quality on shelves daily, removing expired or damaged items for proper disposal or return to suppliers when applicable.
  • Maximized profitability by conducting regular price checks, updating pricing labels accurately, and adjusting promotions as needed.
  • Maintained a clean, organized store environment to create a positive shopping experience for customers.
  • Enhanced store efficiency by implementing effective inventory management systems and procedures.

Back of House Team Member

Roll'd
06.2022 - 12.2022
  • Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.
  • Collaborated with Front of House team members during peak service hours to ensure accurate order fulfillment and prompt delivery to guests.
  • Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
  • Performed shift side work as necessary to maintain kitchen output during peak service times.
  • Removed garbage, compost, and recycling, and placed in designated container areas.
  • Assisted with training new BOH staff members on established processes and goals.
  • Supported the training of new employees by sharing expertise on kitchen equipment usage, safety protocols, and dish preparation techniques.
  • Unloaded and stocked kitchen supplies.
  • Prepared food and drinks while following safe food handling procedures.

Construction Intern

Coninco
05.2021 - 11.2021
  • Strengthened understanding of building codes and industry regulations through consistent engagement with experienced professionals on site.
  • Gained practical experience in various construction practices, including framing, concrete work, and electrical systems installation.
  • Supported safety standards on job sites, conducting daily inspections to ensure compliance with OSHA regulations.
  • Helped maintain a positive and cohesive team environment by actively participating in group discussions and troubleshooting sessions.
  • Enhanced project efficiency by assisting with the preparation and review of construction documents.

Basketball Trainer

SSA
02.2021 - 04.2021
  • Developed players'' fundamental skills, including shooting, dribbling, passing, and defense tactics.
  • Maintained a safe training environment by enforcing gym rules, monitoring equipment usage, and ensuring cleanliness standards were met.
  • Fostered growth mindset in athletes by encouraging self-reflection on performance, setting personal goals, and embracing challenges as opportunities to grow.
  • Enhanced player performance by developing individualized training programs tailored to their specific needs and goals.
  • Collaborated with coaching staff to design effective practice schedules focusing on skill development and refinement.

Cashier

TT Mart
02.2019 - 09.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.

Front of House Supervisor

Nakorn Siam
07.2017 - 08.2018
  • Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
  • Trained new employees on company policies, procedures, and service standards to ensure consistent guest experiences across the team.
  • Performed cash handling activities and secured nightly bank deposits.
  • Conducted regular employee evaluations to assess performance, provide constructive feedback, and set goals for improvement.
  • Developed strong relationships with customers, resulting in repeat business and word-of-mouth referrals.
  • Demonstrated adaptability in handling unexpected situations or challenges that arose during service hours, effectively addressing issues to maintain customer satisfaction levels.

Education

Bachelor of Environment - Construction Management

University of Melbourne
Parkville, VIC
06.2022

Skills

  • Training and mentoring
  • Goal-Oriented
  • Staff Management
  • Employee Motivation
  • Multitasking
  • Teamwork and Collaboration
  • Attention to Detail
  • Continuous Improvement

Timeline

Supervisor

Family Business
03.2023 - Current

Back of House Team Member

Roll'd
06.2022 - 12.2022

Construction Intern

Coninco
05.2021 - 11.2021

Basketball Trainer

SSA
02.2021 - 04.2021

Cashier

TT Mart
02.2019 - 09.2019

Front of House Supervisor

Nakorn Siam
07.2017 - 08.2018

Bachelor of Environment - Construction Management

University of Melbourne

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Loc Nguyen