Lochana Peiris
Westmeadows,Victoria
Summary
Experienced and multi-talented hospitality worker (8+years) with a Hospitality Management Level 5. Proven ability to run a hotel front desk, Keep customer satisfied and resolve conflicts. Responsible, knowledgeable and technically savvy. Personable and friendly with guest and colleagues alike. Background in front desk, food and beverage, housekeeping and hotel maintenance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Executive Housekeeper
Sudima Hotel Auckland City
05.2022 - 04.2023
- Coaching team members on job performance
- Processing payroll for all team members and following up on payroll enquiries promptly
- Ensuring team members meet productivity requirements for the property
- Manning department within budgetary requirements
- Co-ordinating team member external training as required
- Building a professional, mutual relationship with clients
- Disciplining team members
- Developing team member talent and encouraging career progression
Duty Manager
Sudima Hotel Auckland Airport
09.2021 - 05.2022
- Handling customer and employee issues
- Overseeing operations, including maintenance, cleanliness and efficiency
- Ensuring that security and safety regulations are met
- Keep track of monthly, quarterly and yearly goals
Store Person
Holiday Inn Hotel Auckland Airport
12.2020 - 08.2021
- Issue food & beverage in accordance with hotel policies
- Store items in accordance with hotel policies
- Responsible for preparation of food & beverage invoices for payments
- Rotate stock to minimize wastage
Handy Person
Holiday Inn Hotel Auckland Airport
12.2017 - 12.2020
- Attend to all types of repair and maintenance work in the hotel premises
- Repair and maintain guest room facilities, light facilities, furniture and equipment
- Establish and Maintain proper parts inventory levels
- Prioritize work in line with guest requests and management
Housekeeping Attendant
Holiday Inn Hotel Auckland Airport
02.2017 - 12.2017
- Clean and service rooms as per the sanitary regulations
- Be responsible for getting guest laundry processed
- Delivered requested items to guest rooms, including linens and travel supplies
- Greeted approaching guests every time, no matter how busy
- Spot cleaned carpets, washed glass windows and doors and removed trash from common areas
- Notifying managers of necessary repairs
Restaurant Duty Manager
Ceylon Sizzle Gastro Bar and Kitchen
11.2013 - 10.2014
- Promoting and marketing the business
- Ordering supplies
- Taking reservations
- Greeting and advising customers
Night Auditor
Holiday Inn Hotel Auckland Airport
05.2013 - 10.2013
- Greeted guest, checked guests in and out of the hotel
- Generate reports outlining room occupancy totals, daily transactions, revenue totals and other figures for management review
- Settle credit card charges, process payments and made reservations
- Perform computer back-ups and print paper copies for certain information
Baggage Porter
Holiday Inn Hotel Auckland Airport
06.2011 - 05.2013
- Greeted all guest in a timely manner, following hotel protocols and ensuring issues were resolved
- Assist physically challenged travellers other guests with special needs
- Deliver messages, room service orders and run errands for guests
House Person
Holiday Inn Hotel Auckland Airport
03.2010 - 06.2011
- Cleaned, stocked guest rooms after departures
- Restocked linen and supplies closets
- Delivered requested items to guest rooms, including linens and travel supplies
- Greeted approaching guests every time, no matter how busy
- Spot cleaned carpets, washed glass windows and doors and removed trash from common areas
Education
Certificate in Bookkeeping -
Accounting Technicians
12.2021
Diploma in Hospitality Management Level 5 -
Institute of Applied Learning
12.2010
G.C.E Advance Level -
Prince of Wales College
12.2008
Computerized Accounting -
Association of Accounting Technicians
12.2008
MS Office- XP -
German Apprenticeship Training Institute
12.2008
Skills
- Accountability
- Customer service
- Collaboration
- Organised
- Proficient communicator
- Self-starter
- Multi-tasker
- Positivity
- Ability to motivate
- Problem solving
Certification
- Licence Controller Qualification
- Food Safety Certificate
Awards
- 2nd Runner up Employee 3rd Quarter, 2010, Holiday Inn Hotel Auckland Airport
- 2nd Runner up Employee 1st Quarter, 2011, Holiday Inn Hotel Auckland Airport
- 2nd Runner up Employee 3rd Quarter, 2011, Holiday Inn Hotel Auckland Airport
- 2nd Runner up Employee 4th Quarter, 2011, Holiday Inn Hotel Auckland Airport
- SHOW YOU CARE Employee 1st Quarter, 2012, Holiday Inn Hotel Auckland Airport
- EXCELLENCE IN TEAM WORK, 2013, CPR Holdings Ceylon Limited
- Most Valuable Player, August, 2017, Holiday Inn Hotel Auckland Airport
- Employee of the year, 2017, Holiday Inn Hotel Auckland Airport
- Employee of the Month, October, 2021, Sudima Hotel Auckland Airport
Timeline
Executive Housekeeper
Sudima Hotel Auckland City
05.2022 - 04.2023
Duty Manager
Sudima Hotel Auckland Airport
09.2021 - 05.2022
Store Person
Holiday Inn Hotel Auckland Airport
12.2020 - 08.2021
Handy Person
Holiday Inn Hotel Auckland Airport
12.2017 - 12.2020
Housekeeping Attendant
Holiday Inn Hotel Auckland Airport
02.2017 - 12.2017
Restaurant Duty Manager
Ceylon Sizzle Gastro Bar and Kitchen
11.2013 - 10.2014
Night Auditor
Holiday Inn Hotel Auckland Airport
05.2013 - 10.2013
Baggage Porter
Holiday Inn Hotel Auckland Airport
06.2011 - 05.2013
House Person
Holiday Inn Hotel Auckland Airport
03.2010 - 06.2011
Diploma in Hospitality Management Level 5 -
Institute of Applied Learning
G.C.E Advance Level -
Prince of Wales College
Computerized Accounting -
Association of Accounting Technicians
MS Office- XP -
German Apprenticeship Training Institute
Certificate in Bookkeeping -
Accounting Technicians
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