Summary
Overview
Work History
Education
Skills
References
Affiliations
Certification
References
Timeline
Generic

LOCHLAN FARRELL

CESSNOCK,NSW

Summary

Enthusiastic professional passionate about health and wellness. Seeking to use strong customer service skills to enhance customer experiences and contribute to a positive team environment.

Overview

2
2
years of professional experience
1
1
Certification

Work History

RSA MARSHALL

EMPIRE GUARD
CESSNOCK, NSW
07.2025 - Current
  • Monitored patron behavior to identify potential issues before they escalated into incidents.
  • Enforced applicable laws, regulations and policies to ensure safety of patrons, staff and property.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Enforce Responsible Service of Alcohol (RSA) regulations by monitoring patron behavior and identifying signs of intoxication.
  • Act as a first point of contact for patrons, ensuring safety and compliance with venue policies.
  • Coordinate with security personnel and event staff to manage crowd control and maintain a safe environment.
  • Conduct entry screening, ID verification, and report incidents in accordance with protocol.
  • Support emergency response and evacuation procedures when necessary.

Bartender

Weston criterion hotel
01.2024 - Current
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Greeted customers and provided excellent customer service.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Provided drink suggestions to customers based on their preferences.
  • Performed opening and closing duties including restocking supplies.

Team Member

Oporto Cessnock
01.2024 - Current
  • Deliver high-quality customer service by addressing customer needs, answering queries, and ensuring a positive dining experience.
  • Operate cash registers, handle transactions, and manage inventory to ensure smooth daily operations.
  • Assist in food preparation and ensure adherence to hygiene and safety standards to maintain a clean and safe work environment.
  • Collaborate with team members to efficiently handle peak hours and maintain operational efficiency.
  • Address and resolve customer complaints and feedback promptly to enhance customer satisfaction and loyalty.
  • Contribute to the training of new staff members, helping them to understand procedures and deliver exceptional service.

Education

Responsible Service of Alcohol (RSA) Certificate -

VERTO
Cessnock, NSW
01.2024

Responsible Conduct of Gambling (RCG) Certificate -

VERTO
01.2024

Fit for work -

PCYC
01.2021

Prepare to work safely in the construction industry (White Card) -

PCYC
01.2021

Skills

  • Quick learner
  • Excellent Communication
  • Team work
  • Organised
  • Reliable
  • Proactive
  • Crowd control
  • Incident reporting
  • ID verification
  • Regulatory compliance
  • Customer service
  • Conflict resolution
  • Cash handling
  • Safety procedures
  • Training new staff
  • Multitasking capacity
  • Self motivation
  • Teamwork and collaboration
  • Basic bartending
  • Event bartending
  • Bartending license

References

  • Vanessa Ell, Youth Case Manager, Cessnock NSW Police, 0419 032 932
  • Tyla Van Rooyen, Youth Support Mentor, Mai-Wel Cessnock, 0437 326 927

Affiliations

  • Motivated and reliable 19-year-old with experience as both a Bartender and RSA Marshall, ensuring safe, responsible service and smooth operations in fast-paced hospitality and event environments. Skilled in customer service, drink preparation, and crowd management, with a strong understanding of RSA regulations. Known for being dependable, approachable, and quick to adapt to new challenges. Eager to continue building a career in the hospitality and security industries while contributing to a professional, team-oriented workplace.

Certification

  • RSA APPROVED
  • RCG APPROVED

References

References available upon request.

Timeline

RSA MARSHALL

EMPIRE GUARD
07.2025 - Current

Bartender

Weston criterion hotel
01.2024 - Current

Team Member

Oporto Cessnock
01.2024 - Current

Responsible Service of Alcohol (RSA) Certificate -

VERTO

Responsible Conduct of Gambling (RCG) Certificate -

VERTO

Fit for work -

PCYC

Prepare to work safely in the construction industry (White Card) -

PCYC

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LOCHLAN FARRELL