Lochlan Hickey
Overview
15
15
years of professional experience
Work History
Marketing & Sales Professional
Amplify Marketing Solutions
01.2024 - Current
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
- Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
- Ability to talk to just about anyone as this was a door to door role! I was able to high roll the office on a consistent basis in sales
Customer Service Rep
CBA
09.2021 - 09.2023
- Liaising with customers to provide the best possible customer service
- Managing Client sensitive person information with high attention to detail
- Adhering to policies in regards to identification measures
- Ability to check resources and confidence to ask questions when unsure of the answer to a customers enquiry
- Excellent communication skills hand in hand with dealing with customer complaints through customer complaint handling processes, ability to tell my customers not only the good news but the difficult news, allowing them to experience real genuine human empathy and solid use of I language taking ownership on behalf of my employer
- Excellent written skills shown through banking procedures Concise data entry with things related to raising disputes on customer transactions, communicating with colleagues through a number of platforms within the bank such as Microsoft teams, Outlook and NetBank
- Managing risk in terms of identifying what is right and wrong through remaining alert on high risk requests putting myself in my leaders shoes and not being afraid to speak up when something doesn’t feel right
- Proven success in meeting KPI’s whilst also putting the customers needs first in every interaction from start to finish
- Nominated for the better starts with me award which is an award for best customer service for that particular month, this was shown through listening and acknowledging the customer and making her feel normal for a simple mistake
Customer Service Representative
SYKES
12.2020 - 06.2021
- Dealing with sensitive customer information to assist them with their banking needs
- Use of Microsoft Office Products
- Use of banking systems/computer programs
- Out of the box thinking
- Following the Sykes way
- Working with customers to find solutions to their problems
- Maintaining client and customer relationship.
Sales Consultant
TELSTRA
08.2017 - 08.2020
- Consulting with existing and prospective customers to understand needs and propose solutions
- Participating in professional development opportunities to strengthen product and service knowledge
- Increasing revenue by skillfully up selling and closing customer sales, driving product benefits around client needs
- Arranging new merchandise with signage and appealing displays to encourage sales and move item overstock
- Addressing and resolving customer concerns in a knowledgeable and speedy manner.
Sales Consultant
ADVANCED PROMOTIONS
08.2016 - 08.2017
- Executed marketing plans to increase brand exposure, customer traffic and sales
- Demonstrated products, answered questions and redirected objections to close deals
- Developed professional sales presentations, seminars and exhibitions to creatively communicate product quality and market comparisons.
INSTYLE SOLAR
01.2015 - 01.2016
- Going door to door to gain leads for solar company
- Meeting sales expectations.
Crew Trainer
MCDONALDS
02.2010 - 01.2015
- Provided friendly, efficient and speedy service
- Delivered products that met health standards as well as company and consumer standards
- Stayed updated on requirements
- Trained more junior staff in all aspects of working in this environment
- Food preparation, money handling and cleaning.
Education
Irrawang High School
01.2015
Skills
- Liaising with customers – developing and maintaining relationship
- Project management
- Generating leads
- Negotiation skills
- Web technology and service knowledge
- Excellent communication and listening skills
- Sales proposal creation
References
Provided upon Interview Process
Timeline
Marketing & Sales Professional
Amplify Marketing Solutions
01.2024 - Current
Customer Service Rep
CBA
09.2021 - 09.2023
Customer Service Representative
SYKES
12.2020 - 06.2021
Sales Consultant
TELSTRA
08.2017 - 08.2020
Sales Consultant
ADVANCED PROMOTIONS
08.2016 - 08.2017
INSTYLE SOLAR
01.2015 - 01.2016
Crew Trainer
MCDONALDS
02.2010 - 01.2015
Irrawang High School
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