Summary
Overview
Work History
Education
Skills
Licences
Timeline
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Lochlan May

The Entrance.

Summary

Dynamic professional with proven leadership abilities at Durham & Sons, enhancing customer satisfaction through effective team training and relationship building. Skilled in operations management and strategic business development, I foster a collaborative environment that drives efficiency and boosts sales, ensuring a positive impact on overall branch performance.

Overview

5
5
years of professional experience

Work History

Assistant Branch Manager

Durham & Sons
12.2022 - Current
  • Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
  • Assisted in creating a welcoming branch atmosphere by maintaining cleanliness, organization, and visually appealing displays of promotional materials.
  • Built rapport with account holders by reaching out with product recommendations and account updates.

Assistant Store Manager

Plumbers Co-op
01.2020 - 12.2022
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

Education

HSC - Year 12

Bradfield Senior College
St Leonards, NSW
12-2013

Skills

  • Operations management
  • Strategic business development
  • Efficiency enhancement
  • Staff education and training
  • Client account management
  • Relationship building and management
  • Risk reduction techniques
  • Sales expertise
  • Customer retention
  • Sales management

Licences

Car Licence

MR Licence

Forklift Licence

C6 Licence

White Card

WWCC


Timeline

Assistant Branch Manager

Durham & Sons
12.2022 - Current

Assistant Store Manager

Plumbers Co-op
01.2020 - 12.2022

HSC - Year 12

Bradfield Senior College

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Lochlan May