Lochlan McClean
Brisbane,QLD
Summary
Developed in fast-paced retail environment, focusing on team leadership and operational efficiency. Skilled in resource management and customer service excellence, seeking to transition into new field. Eager to leverage transferrable skills to contribute to new and challenging role.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Prince Of Wales Hotel
04.2025 - Current
- Assisted in managing daily hotel operations and staff schedules.
- Supported guest services to enhance customer satisfaction and engagement.
- Monitored inventory levels, ensuring timely supply replenishment for smooth operations.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Disability Support Worker
What Ability
06.2024 - 04.2025
- Assisted clients with daily living activities, promoting independence and enhancing quality of life.
- Monitored client progress and reported changes to healthcare professionals for timely interventions.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
Bartender
Prince Of Wales Hotel
01.2024 - 04.2025
- Prepared and served a variety of cocktails and beverages to enhance guest experiences.
- Maintained cleanliness and organization of bar area to ensure efficient service operations.
- Managed inventory levels, restocking supplies to prevent shortages during peak hours.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Implemented standard operating procedures for drink preparation, improving consistency in service quality.
Assistant Teacher
Letz Live
01.2023 - 12.2023
- Supported diverse student needs through tailored educational strategies.
- Organized and maintained classroom resources, ensuring accessibility for students.
- Assisted students with special needs in achieving academic success through individualized instruction and personalized support strategies.
- Supported the lead teacher in developing curriculum materials, ensuring alignment with state standards and educational objectives.
- Helped support and structure lessons.
Bartender
Prince Of Wales Hotel
05.2022 - 12.2022
- Crafted and served cocktails, ensuring adherence to recipes and presentation standards.
- Maintained cleanliness and organization of bar area, optimizing workflow efficiency.
- Provided exceptional customer service, fostering a welcoming atmosphere for guests.
- Developed knowledge of wine and spirits, enhancing guest recommendations and pairings.
Education
High School Diploma -
St Joesphs Nudgee College
Boondall, QLD11-2022
Certificate III - Business
Binnacle
Brisbane11-2022
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Problem-solving
- Operations management
- Project management
- Recruitment and hiring
Timeline
Assistant Manager
Prince Of Wales Hotel
04.2025 - Current
Disability Support Worker
What Ability
06.2024 - 04.2025
Bartender
Prince Of Wales Hotel
01.2024 - 04.2025
Assistant Teacher
Letz Live
01.2023 - 12.2023
Bartender
Prince Of Wales Hotel
05.2022 - 12.2022
High School Diploma -
St Joesphs Nudgee College
Certificate III - Business
Binnacle