Summary
Overview
Work History
Education
Skills
References
Additional Information
Timeline
Generic

Lochlan Nicol

South Ripley,QLD

Summary

I am a skillful Site Support Technician experienced in helping a diverse range of users correct problems with computer systems, mobile devices and peripheral equipment. I am also knowledgeable about usability and security concerns and, skilled at working alone to investigate and fix problems. In addition, I have experience as a computer and field service technician; therefore I can utilize in-depth knowledge of troubleshooting and, repair tools to provide adequate and swift computer restoration services. I have a talent for efficiently handling multiple work orders with a primary focus on quality due to my strong work ethic.

Overview

7
7
years of professional experience

Work History

Field Service Technician

Rio Tinto
Brisbane, QLD
02.2022 - Current
  • Delivered outstanding customer service on field visits to meet corporate guidelines.
  • Minimized customer callbacks and equipment failure by reviewing job upon completion.
  • Communicated with vendors, upper management and peers.
  • Diagnosed and repaired mechanical issues according to industry standards.
  • Performed on-site installation, routine maintenance and minor repairs to systems.
  • Wrote detailed service reports describing work completed, issues and recommendations.
  • Collaborated with team members to assess equipment performance needs.

Site Support Technician

Fujitsu
Brisbane, QLD
10.2021 - 02.2022
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
  • Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources.
  • Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Supervised staff performing daily activities.

Retail Shop Assistant

Mr Toys Toyworld
Ipswich, QLD
11.2017 - 12.2021
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Counted cash, made changes and stored coupons to keep organized and balanced cash register drawer.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Drove sales by successfully employing strategies such as upselling and cross-selling.
  • Designed and deployed new display ideas to improve accessibility to merchandise.
  • Established good customer relations and excellent service to build and retain loyal customers.
  • Managed cash register operations using POS system, including processing sales and returns.
  • Stocked, replenished and organized inventory to keep store merchandise fresh.

Computer Repair Technician

Computer Republic
Browns Plains, QLD
06.2017 - 07.2017
  • Checked in computers and performed diagnostics for repair.
  • Assisted customers with new computer and accessory purchases.
  • Performed inventories on computers and computer repair equipment.
  • Identified hardware issues caused by component failures using approved diagnostic tools.
  • Configured computers to network drivers and connected to printers and other peripheral equipment.
  • Built and repaired computers/laptops according to schedule.
  • Detected and corrected error messages within software and hardware reporting systems.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.

Education

Certificate III in Investigative Services - Investigative Services

Asset College
Brisbane, QLD
12-2024

Bachelor of Engineering/Computer Science - Engineering Robotics/Basic Programming

Griffith University Nathan Campus
QLD
02-2024

High School Diploma -

Saint Peter Claver Collage
QLD
11.2019

Skills

  • POS system operation
  • Cash register operation
  • Payment processing
  • Customer assistance
  • Active listening
  • MS Office
  • Team building
  • Planning
  • Supervision
  • Conflict resolution
  • Multitasking
  • Maintenance & Repair
  • People skills
  • Computer configurations
  • Help desk assistance
  • Quality assurance controls
  • Power tool mastery
  • Hand tool expertise
  • Client relationship management
  • Expertise in installations
  • Computer maintenance
  • Customer support needs assessment
  • Equipment repair
  • Hardware diagnostics
  • Technical Troubleshooting
  • Application installations
  • Software upgrades
  • Collaboration
  • Troubleshooting and repair
  • Troubleshooting and diagnostics
  • Interdepartmental collaboration

References

Melanie Daniells

Store Manager, Mr Toys Toyworld

Phone: (07) 3812 3655

Carrie Watts

Contract Manager, Peoplebank

Phone: (07) 3003 7644

Additional Information

  • I possess a drivers license
  • I am an Australian born citizen

Timeline

Field Service Technician

Rio Tinto
02.2022 - Current

Site Support Technician

Fujitsu
10.2021 - 02.2022

Retail Shop Assistant

Mr Toys Toyworld
11.2017 - 12.2021

Computer Repair Technician

Computer Republic
06.2017 - 07.2017

Certificate III in Investigative Services - Investigative Services

Asset College

Bachelor of Engineering/Computer Science - Engineering Robotics/Basic Programming

Griffith University Nathan Campus

High School Diploma -

Saint Peter Claver Collage

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Lochlan Nicol