Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lochlan Thocolich

Riverwood,NSW

Summary

Currently working in a long established, Family run, local wrecking yard in Sydney Australia.

Officially titled as "Delivery Driver", but I'm an "All Rounder" possessing excellent communication & customer service skills, with an innate ability to build close rapport with clients and work colleagues alike.

Having a total of 17 years experience in the Automotive Retail space in Sydney, I am looking forward to continuing my growth within the industry somewhere in my home country of New Zealand.

Overview

25
25
years of professional experience

Work History

Delivery Driver / Sales & Service

Enfield Spares
05.2016 - Current
  • Greet customers via telephone and in person to answer questions, resolve concerns and complete sale
  • Identify specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
  • Research vehicles and parts via physical catalogues and electronic means.
  • Assist in dismantling of vehicles
  • Appropriately mark, label and put away dismantled parts.
  • Pull parts off store shelves to fill customer orders.
  • Order parts from various distributors to fulfill demands.
  • Supply and fit basic car parts like Door Glass & Window Regulators, Mirrors, Headlights & Tail Lights, Seats and Seat Belts etc
  • Load and unload various delivery vehicles with correct order and balancing.
  • Successfully avoid time delivery delays by carefully planning best routes.
  • Answer common customer questions, accept payments and complete paperwork at delivery and pickup locations.
  • Foster positive working relationships with Mechanical Workshops and Panel Beaters in The Sydney Metropolitan area.
  • Build long lasting rapport with various Automotive suppliers in Sydney.

Auto Parts Driver / Sales / Interpreter

REPCO
02.1999 - 09.2008
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Inspected load security and checked for damages.
  • Fostered positive working relationships with regular customers.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Ordered parts from various distributors to fulfill demands.
  • Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
  • Stocked and managed stock of parts.
  • Organized parts storage and stocked inventory according to established guidelines.
  • Assisted customers in finding appropriate parts promptly.
  • Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
  • Conducted cash handling, credit card transactions, and register closeout at end of business day.
  • Researched vehicles and parts via physical catalogues and electronic means.
  • Completed sales and service documentation for customer and business records and provided receipts of purchase.
  • Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
  • Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.

Education

Certificate III - Events Management

TAFE New South Wales, Brookvale NSW AU
Brookvale, NSW
11.2010

Certificate III Warehousing And Distribution -

Montague Continuing Education Centre
South Melbourne, VIC
10.2004

High School Diploma -

Hunters Hill High School
Hunters Hill, NSW
12.1997

Skills

  • Teamwork and Collaboration
  • Ordering Parts
  • Suggestive Selling
  • Delivery Coordination
  • Order Fulfillment
  • Customer Service
  • Problem-Solving Skills
  • Vendor Relations

Timeline

Delivery Driver / Sales & Service

Enfield Spares
05.2016 - Current

Auto Parts Driver / Sales / Interpreter

REPCO
02.1999 - 09.2008

Certificate III - Events Management

TAFE New South Wales, Brookvale NSW AU

Certificate III Warehousing And Distribution -

Montague Continuing Education Centre

High School Diploma -

Hunters Hill High School

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Lochlan Thocolich