Logan Budimir
Perth,WA
Summary
Retail manager with extensive experience in customer service and consistently exceeding operational objectives. Proven track record in managing staff and coordinating cross-departmental operations to enhance efficiency. Strong problem-solving abilities demonstrated in high-pressure environments, contributing to improved guest satisfaction. Knowledgeable in best practices and operational requirements, ensuring seamless and quality results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Duty Manager
Kmart
Innaloo, WA
06.2024 - Current
- Provided training sessions for new staff members on company policies and procedures.
- Supervised cash handling procedures, ensuring that all transactions were processed accurately.
- Managed disciplinary processes for employees who failed to adhere to company policies or procedures.
- Delegated tasks appropriately amongst team members according to individual skillsets.
- Responded promptly to emergency situations during shifts to ensure safety and security.
- Investigated customer complaints, resolving issues efficiently and enhancing satisfaction.
- Ensured compliance with health and safety regulations throughout the premises.
- Monitored staff performance, providing guidance and support as needed.
- Fostered a positive work environment, promoting team collaboration and exceptional service.
- Resolved employee issues in absence of general manager to maintain operational continuity.
- Addressed interpersonal conflicts within the team, preserving a harmonious atmosphere.
- Managed team of 5-15 employees, achieving high productivity and quality standards.
Retail Worker
Kmart
Perth, WA
04.2019 - 06.2024
- Provided training and support to new staff members.
- Maintained an organized store environment by restocking shelves and organizing displays.
- Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
Education
Bachelor of Arts - Psychology And Counselling
Edith Cowan University
Perth, WA09-2024
High School Diploma -
Peter Moyes Anglican Community School
Perth, WA11-2019
Skills
- Employee training and development
- Team building and supervision
- Regulatory compliance
- Conflict resolution strategies
- Performance monitoring and management
- Active listening skills
- Problem solving techniques
- Motivational leadership
- Verbal and written communication skills
- Employee engagement initiatives
Certification
- First AID trained
- CPR trained
Timeline
Duty Manager
Kmart
06.2024 - Current
Retail Worker
Kmart
04.2019 - 06.2024
Bachelor of Arts - Psychology And Counselling
Edith Cowan University
High School Diploma -
Peter Moyes Anglican Community School
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