LOGAN JONES
Ringwood East,Australia
Summary
Dependable Service Coordinator with a strong background in managing and improving service operations. Demonstrated ability to coordinate multiple tasks, prioritize workloads, and communicate effectively with both clients and team members. Known for enhancing customer satisfaction by identifying issues promptly and resolving them efficiently. Proven track record of making impactful changes leading to improved operational efficiency and increased client retention rates.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Coordinator
Accent Home Care
Bayswater, VIC
05.2025 - Current
- Coordinated both inbound and outbound call operations.
- Arranged support for consumers under CHSP and HCP.
- Coordinated rosters for a diverse group of 200 - 250 individuals.
- Managed invoicing operations to ensure timely completion.
- Ability to manage time effectively, prioritize tasks, set goals, and develop systems for achieving those goals.
- Cultivated strong relationships with consumers to effectively address their needs.
- Monitored service delivery to ensure compliance with regulatory standards.
- Managed communication between clients, caregivers, and administrative staff.
- Resolved client concerns by facilitating discussions with appropriate parties.
- Maintained accurate records of client interactions and service updates.
- Collaborated with community resources to enhance service offerings for clients.
- Monitored email and phone communication to provide prompt responses and solutions.
- Provided timely feedback to management on service failures and customer concerns.
Rostering Coordinator
Lavita Care
Camberwell, VIC
05.2024 - 12.2024
- Managed communications between departments to facilitate collaboration and information flow.
- Developed and maintained tracking systems for project timelines and deliverables.
- Streamlined administrative processes to improve operational efficiency within the team.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Resolved customer complaints in a timely manner while upholding company standards.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Delivered outstanding customer service within the SCADS Award framework.
Medical Receptionist
Echuca Moama Family Medical Practice
Echuca, VIC
01.2023 - 07.2023
- Managed extensive daily call traffic efficiently.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Processed referrals for specialist care when requested by physicians or patients.
- Straightened up waiting room to maintain neat and organized space.
- Performed data entry tasks related to billing and collections procedures.
- Processed medical billing and insurance claims accurately and promptly.
- Ensured compliance with privacy regulations and maintained confidentiality standards.
- Collaborated with medical staff to improve patient flow and service delivery.
- Called patients to confirm scheduled appointments and obtain additional details.
- Streamlined payment processing systems for healthcare providers.
- Created effective system to handle new patient inquiries and monitor application progress.
- Utilized faxing and scanning tools to handle patient documentation.
- Demonstrated expertise in Medical Director and Prac Soft applications.
- Prepared medical procedures by setting up necessary equipment.
- Maintained accurate patient records and updated information regularly.
- Coordinated patient flow through scheduling appointments and managing wait times.
Shift Supervisor
Shamrock Hotel
Echuca, VIC
06.2022 - 02.2023
- Supervised 8-15 team members during pub open and close.
- Prepared and served a variety of alcoholic and non-alcoholic beverages.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Assisted customers with menu selections and provided recommendations.
- Collaborated with kitchen staff to ensure timely service during busy hours.
- Handled cash transactions and operated the point-of-sale system efficiently.
- Trained new bartenders on proper techniques and customer service standards.
- Engaged with patrons to create a welcoming atmosphere in the hotel bar.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Balanced daily registers and generated sales reports for management.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Collected and organized daily till totals and tips.
Assistant Manager
East Corner Store
Echuca, VIC
04.2017 - 11.2021
- Enhanced customer satisfaction by fostering team collaboration.
- Enhanced display shelf organization.
- Assisted in developing operational strategies to enhance service delivery.
- Coordinated staff schedules to ensure adequate coverage and efficiency.
- Led team meetings to address concerns and foster collaboration among staff.
- Managed inventory systems to optimize supply levels and availability.
- Trained new employees on company policies and operational procedures.
- Monitored quality control measures to maintain high service standards.
- Supported management in analyzing performance data for decision-making.
- Managed customer service inquiries and complaints in a timely manner.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
- Provided support to accounting staff with daily tasks.
Education
VCE Year 12 Completion -
St Joseph's College
Echuca01.2020
Skills
- Organisation
- Critical thinking
- Teamwork
- Meeting deadlines
- Service coordination
- Invoicing operations
- Time management
- Data entry
- Customer relationship management
- Communication skills
- Teamwork and collaboration
- Conflict resolution
- Employee training
- Scheduling tasks
- Goal setting
- Data analysis
- Multitasking Abilities
- Accurate recordkeeping
References
- Ryan Todd, Direct Supervisor, Community Living & Respite, rtodd@clrs.org.au, 5480 2388
- Sharyn Arvidson, Rostering Manager, Lavita Care Camberwell, sarvidson@lavitacare.com.au, 0414273789
- Leo King, Business Manager, Shamrock Hotel Echuca, Jsone@westnet.com, 0427316136
Certification
- NDIS Worker Screening Check
- Current Police Check
- RSA
Timeline
Service Coordinator
Accent Home Care
05.2025 - Current
Rostering Coordinator
Lavita Care
05.2024 - 12.2024
Medical Receptionist
Echuca Moama Family Medical Practice
01.2023 - 07.2023
Shift Supervisor
Shamrock Hotel
06.2022 - 02.2023
Assistant Manager
East Corner Store
04.2017 - 11.2021
VCE Year 12 Completion -
St Joseph's College