Logan Monahan
Banora Point,NSW
Summary
Energetic and customer-focused professional with a proven track record of leadership in fast-paced environments. Adept at delivering exceptional service and fostering strong relationships with both customers and team members. Skilled in sales, problem-solving, and upholding high standards of quality and satisfaction. Committed to continuous learning and passionate about technology and innovation. Seeking to leverage my experience and enthusiasm to contribute to a dynamic and forward-thinking team.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Crew Leader
Hoyts
Tweed Heads, NSW
05.2021 - Current
- Directed team members to provide exceptional service to guests and vendors, maintaining professional relationships of established business.
- Rendered guest services to drive sales and customer satisfaction.
- Managed customer complaints and rectified issues to complete satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Resolved employee issues, complaints and requests-for-clarification to keep projects on track.
Crew Member
McDonalds
Banora Point, NSW
11.2018 - 05.2021
- Served food quickly for positive guest experiences.
- Packed fast food products in approved containers, cups and bags.
- Took orders from patrons and input selections into store computer system.
- Interacted pleasantly with guests to deliver quality customer service.
Education
Diploma of Health - Health Education
Southern Cross University
Bilinga, QLD11-2023
Bachelor of Biomedical Science - Science Education
Southern Cross University
Bilinga, QLD11-2025
Skills
- Inventory Control
- Goal-Oriented
- Customer Engagement
- Up-selling
- Relationship Building
- Issue Troubleshooting
- Staff Support
- Customer Service
Certification
- Diploma of Health
- Certificate III in Retail
References
References available upon request.
Timeline
Crew Leader
Hoyts
05.2021 - Current
Crew Member
McDonalds
11.2018 - 05.2021
Diploma of Health - Health Education
Southern Cross University
Bachelor of Biomedical Science - Science Education
Southern Cross University
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