Logan Walters
Warragul
Summary
Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organisational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Team Coordinator (SoM)
Department Of Families Fairness And Housing
- Provide direction, guidance, and mentorship to team members to ensure clarity of goals and expectations.
- Foster a positive team culture that encourages collaboration, innovation, and continuous improvement
- Set clear performance objectives and KPIs for team members aligned with organisational goals.
- Liaising with internal and external stakeholders to identify areas for improvement and implement relevant changes.
- Managing time sensitive portfolios of stakeholder complaints and invoices for across the state of Victoria
Technical Support Officer (SoM)
Department Of Families Fairness And Housing
- Develop and monitor staff rosters, schedules, and shift assignments based on operational requirements, staffing levels, and employee availability.
- Serve as the first point of contact for employees seeking assistance with IT issues, software applications, processes and procedures and other technical problems.
- Create and maintain documentation, user guides, to support employees in troubleshooting common issues or performing routine tasks independently.
- Delegating administrative tasks to employees to ensure all business requirements are met.
Service Improvement (SoM)
Department Of Families Fairness And Housing
- Monitor individual and team performance, providing regular feedback and coaching to enhance productivity and effectiveness.
- Provide training, guidance, and support to staff members on process improvement methodologies, tools, and best practices, empowering them to contribute to service improvement efforts in their respective roles.
- Conducted quality audits on staff performance and provided constructive feedback
Housing Customer Service Officer
Department Of Families Fairness And Housing
05.2021 - Current
- Serve as the first point of contact for clients and contractors seeking assistance, information, or support via phone calls and emails.
- Listen actively to clients, empathize with their needs or concerns, and demonstrate empathy and understanding to build rapport and trust.
- Identify and troubleshoot customer issues or problems, using knowledge resources, tools, and guidelines to resolve issues promptly and satisfactorily
- Demonstrate a commitment to delivering exceptional customer service by consistently meeting or exceeding service level agreements, quality standards, and performance targets.
Delivery Driver
Alberto's Pizza
05.2019 - 05.2021
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Protected people and equipment from hazardous materials by using correct procedures.
- Expedited deliveries to meet customer deadlines and requirements.
Salesman
Harvey Norman Computers
05.2018 - 05.2019
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Upheld high standards of customer service by promoting and upselling new products and services.
Team Member
KFC
07.2014 - 09.2016
- Addressed and resolved customer complaints in polite and professional manner.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Optimised customer experience by delivering superior services and effectively troubleshooting issues.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Education
High School Diploma -
St Paul's Anglican Grammar School
Warragul, VIC12.2015
Bachelor of Arts - Photography
Chisholm Institute
Dandenong, VICBachelor of Information Technology - Information Technology
Chisholm Institute
Dandenong, VICSkills
- Housing Integrated Information Program – HIIP
- Microsoft Office Suite and Office 365
- Housing Call Centre – New Intranet, Quickr, Talla and OneNote
- Purecloud – Phone Based System
- Customer Service and Rapport
- Scheduling and Rostering
References
Joshua Winfield - CADS Team Leader - 0467 266 101
Jade Cochrane - VPS 3 Team Leader - 0412 657 930
Jake Brennan - Alberto's Pizza (Owner) - 0431 729 746
Timeline
Housing Customer Service Officer
Department Of Families Fairness And Housing
05.2021 - Current
Delivery Driver
Alberto's Pizza
05.2019 - 05.2021
Salesman
Harvey Norman Computers
05.2018 - 05.2019
Team Member
KFC
07.2014 - 09.2016
Team Coordinator (SoM)
Department Of Families Fairness And Housing
Technical Support Officer (SoM)
Department Of Families Fairness And Housing
Service Improvement (SoM)
Department Of Families Fairness And Housing
High School Diploma -
St Paul's Anglican Grammar School
Bachelor of Arts - Photography
Chisholm Institute
Bachelor of Information Technology - Information Technology
Chisholm Institute
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