Summary
Overview
Work History
Education
Skills
Certification
Disclaimer
Timeline
Generic
LOHITH Lakshminarayana

LOHITH Lakshminarayana

Sydney

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Assistant Consultant

Tata Consultancy Service
02.2018 - Current
  • Incident Management – Troubleshoot and resolve issues coming from customers by identifying the root cause
  • Problem Management – To investigate root cause on the repetitive incidents, identify the corrective action and workaround/permanent fix.
  • Change Management – To understand and minimize risks while making IT Changes.
  • Communicate plan and progress issues in a timely manner
  • To ensure SLA is being followed
  • Creating knowledge base articles on issues and resolutions
  • Team Lead – Coordinate and delegate responsibilities, oversee day to day functions, conduct Trainings for the new Hires.

Tata Consultancy Service
11.2014 - 02.2018
  • Deploying applications and patches using LANDesk Management tool.
  • Managing data backup operation using CrashPlan Admin tool.
  • Providing support for IOS and Android devices– activation, email configuration and other troubleshooting. Using the AirWatch Admin portal to push email profiles, perform device deletion and device wipe.
  • Administration of Active Directory Domain Controllers like Psych tool for resetting user passwords and unlocking the user accounts.
  • Safe boot password administration: MacAfee Endpoint encryption and Bit locker.
  • Assisting clients on MS Outlook, Skype for Business, Printers, Lotus Notes, Wi-Fi and other

HGS
04.2013 - 08.2014
  • Installation of Sony business applications and support for the same.
  • Laptop Data Migration.
  • Configuring and Troubleshooting VPN problems (Cisco).
  • User Accounts, OU, Groups creation/modification/deletion and Access management using DRA tool.
  • Printer and Network Printer Configuration.
  • Outlook 2010&2013 installation and Troubleshooting.

Education

Bachelor of Engineering - Electronics & Communication Engineering

Visvesvaraya Technological University
Bangalore
01-2011

Skills

  • System installation
  • Configuration
  • Administration
  • Windows 2008 Servers
  • Windows 2012 Servers
  • Configuring
  • Managing
  • DHCP
  • DNS
  • Active Directory
  • SQL Server management
  • Management of SSL certificates
  • Fundamentals of Linux
  • AWS system operations
  • Verbal and written communication
  • Software troubleshooting
  • Change management

Certification

  • Microsoft Certified Solution Associate (MCSA 2012)
  • ITIL 4 Certified
  • Pursuing certification AWS SysOps

Disclaimer

I hereby declare that the above written information and details are true to the best of my knowledge and belief.

Timeline

Assistant Consultant

Tata Consultancy Service
02.2018 - Current

Tata Consultancy Service
11.2014 - 02.2018

HGS
04.2013 - 08.2014

Bachelor of Engineering - Electronics & Communication Engineering

Visvesvaraya Technological University

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LOHITH Lakshminarayana